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Having a nightmare with Intel Xe Drivers

Sinbad
Beginner
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I've been putting this cry for help off for a while now, mostly because I thought that perhaps the problem would solve itself, clearly not, it seems.

 

I have an ASUS Vivobook N7600PC with an Intel Xe Graphics card. About 2 months ago, a new graphics card driver was available and, as usual, I updated through DSA. Once the driver finished updating, the resolution on my external monitor went down to 1080p and 60hz. Just to give some context, I'm using an MSI monitor capable of 1440p @ 165hz and comfortably run it at 1440p 120hz through the USB-C port (the adapter is a standalone USB-C to HDMI). Along side this nerf of an update, the Bluetooth updated and also broke (the audio would constantly cut out for a second before coming back on). So, I ended up deleting both these updates, uninstalling DSA and reverting back to drivers that worked previously and hey presto, no more issues. Windows is again outputting 1440p 120hz and Bluetooth plays with out issue. NOW, Windows 11 also want to update the graphics driver to the same effect. With Windows, I have to now put my internet connection as a metered connection and select what updates to install (so it doesn't automatically install the broken drivers). This all happened 2 months ago. I decided to update the drivers to see if anything had changed and nothing has. My display adapter is still giving me 1080p @60hz and Bluetooth is still cutting out when the drivers are updated, either through DSA or Windows Update.

 

I've genuinely had a miserable time with the 'creator' laptop and it's all down to Intel driver updates nerfing my laptop. I've once again reverted back to the original drivers and everything works nice and dandy. 

PS, All other updates are installed ie, windows and drivers, USB etc. 

 

Perhaps someone could shed some light on this. OH and please don't tell me to factory reset my laptop, I'm not here for vanilla tech support, if that's your bag, go work for Dell. 

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AlHill
Super User
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Use the ASUS drivers and do not use IDSA.   Actually, you should uninstall IDSA.

Why use the ASUS drivers?  Because they have likely been customized for your device.  Intel's generic drivers are not.

 

Oh, you want the latest/greatest drivers?  Talk to ASUS.  When you purchased your device, part of that purchase was for support from ASUS.  Make them deliver it.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

 

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