Having crashes on warzone - kernalbase.dll error

[Jammy322]

When I leave on my Brower open or discord stream on my second monitor the game crashes and gives me a kernalbase.dll error

so far I have:

- reinstalled graphics driver

- enabled/disabled XMP

- run sfc /scannow and the DSIM command

- reinstall/repear game folders

- turned of game bar

- updated my BIOS version

- disabled overlays

- updated windows

- disabled/enabled core isolation from windows security

[JedG_Intel]

Hello Jammy322,

Thank you for posting on Intel Community Forum.

To address the issue effectively, please share the information below.

1. Does the crash happen immediately when opening browser/Discord or after some time?

2. Does this happen with other games or just Warzone?

3. Which digital distribution platform are you using? (Steam, Battlenet, etc.)

4. Was this working fine before? Are there any recent changes to the system?

5. Kindly share the crash dump file.

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Jammy322]

1. the game crashes after some time when discord/brower is open but when it's closed the game works fine

2. so far it's warzone and sometimes life is strange true colors

3. I'm using battle.net but I heard downloading the game from steam the crashes wont occur but the game performance will be worse

4. no it was not also I upgraded my cpu to ryzen 5 5600 from 3600 and the crashes still occur

5. linked dump files and ssu report 

[JedG_Intel]

Hi Jammy322,

Thank you for sharing all this information. While I’m reviewing the logs you provided, could you please confirm whether you used DDU before installing the latest driver 32.0.101.8509?

Additionally, may I ask you to share the exact steps you followed when the issue occurred? This will help us attempt to recreate the behavior on our end and better understand what might be causing it.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Jammy322]

I have used ddu twice. once on normal the next on safe mode

as for the problem i run discord and watch my friends livestream or open my browser on my second monitor while im playing the game after i load into my first match the game crashes and give me the kernalbase.dll error

[KentRusselP_Intel]

Hi Jammy322,

Thank you for your response! For further investigation of the issue, please provide the following:

1. What's your power supply wattage? Intel Arc B580 requires substantial power and your processor upgrade increased power draw.
2. You have 16GB RAM but only 7.28GB available - what's consuming ~8GB of your RAM at idle?
3. Are you running Warzone from the NVMe drive (C:) or one of the SATA SSDs?
4. What's your VRAM usage when running Warzone alone vs. Warzone + Discord/browser?
5. Have you tried forcing Warzone to use DirectX 11 instead of DirectX 12?
6. Are you using Intel Graphics software? what game optimization settings are enabled?
7. Which monitor is Warzone running on - the 1680x1050 Dell or the 1440p GS27QA?
8. Are both monitors running at different refresh rates (Dell at 75Hz, GS27QA at higher refresh)?
9. Does the crash happen if you run Discord in browser instead of the desktop app?
10. Have you tried limiting Warzone's VRAM usage in game settings?

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[JedG_Intel]

Hi Jammy322,

I'm following up with regards to the additional information that we posted. Please share this at your earliest convenience so we can determine the next best course of action.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jammy322,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician