Graphics
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Having trouble installing latest graphics driver

Klange
Beginner
1,450 Views

I have a Lenovo Yoga. Running Microsoft 11 currently. Processor is i5-8250u. Graphics: Intel UHD Graphics 620. Version 24.20.100.6344. Trying to update to 31.0.101.2115.  I can download the .exe and the .zip folder. I extracted from the .zip. Open up the installer from the extracted folder and it says "Something went wrong, your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer's website to update. Installer Exit code: 1."

I'm downloading from the Intel site, so why is it saying that? Here is my error log:

2023/01/29 20:44:11.655|INFO|Logging started on 2023/01/29 20:44:11.636 ||
2023/01/29 20:44:11.674|INFO|Installer version: 1.0.691.3 ||
2023/01/29 20:44:11.674|INFO|The application has been launched with the parameters: NULL ||
2023/01/29 20:44:11.674|INFO|Language of the user interface: [en-US]. ||
2023/01/29 20:44:11.674|INFO|Operating system specification: Microsoft Windows NT 10.0.22000.0 ||
2023/01/29 20:44:11.811|INFO|CPU base clock: 1801Mhz. ||
2023/01/29 20:44:11.811|INFO|Test Signing: OFF. ||
2023/01/29 20:44:11.811|INFO|Windows Media Player status: Installed ||
2023/01/29 20:44:11.814|INFO|Non-Interactive mode flag: False ||
2023/01/29 20:44:11.844|INFO|No Unknown PCI devices were found. ||
2023/01/29 20:44:11.888|INFO|
List of Graphics and Other Devices in Device Manager: {
{
Device detected: Intel(R) UHD Graphics 620
Version: 24.20.100.6344
Device Instance Path: PCI\VEN_8086&DEV_5917&SUBSYS_39EF17AA&REV_07\3&11583659&1&10
Device manufacturer: Intel Corporation
}} ||
2023/01/29 20:44:11.888|INFO|Any platform is DG2: False ||
2023/01/29 20:44:11.893|INFO|Any platform is Gen12: False ||
2023/01/29 20:44:11.893|INFO|Dynamic background: False ||
2023/01/29 20:44:12.687|INFO|No Unknown PCI devices were found. ||
2023/01/29 20:44:12.687|INFO|
List of Graphics and Other Devices in Device Manager: {
{
Device detected: Intel(R) UHD Graphics 620
Version: 24.20.100.6344
Device Instance Path: PCI\VEN_8086&DEV_5917&SUBSYS_39EF17AA&REV_07\3&11583659&1&10
Device manufacturer: Intel Corporation
}} ||
2023/01/29 20:44:13.128|INFO|
Found INF files in installer location:
{
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\11.2\IntcDAud.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\11.1\IntcDAud.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\10.27\IntcDAud.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\10.26\IntcDAud.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\MSHdaDac.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\cui_dch.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\igcc_dch.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\iigd_dch.inf",
"C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\HdBusExt.inf",
}
||
2023/01/29 20:44:13.485|INFO|
Found Intel INF files in DriverStore location:
{
"C:\Windows\System32\DriverStore\FileRepository\sgx_base.inf_amd64_5c93a8bda659a6de\sgx_base.inf",
"C:\Windows\System32\DriverStore\FileRepository\sgx_base.inf_amd64_b26a00b93e5a1998\sgx_base.inf",
"C:\Windows\System32\DriverStore\FileRepository\sgx_psw.inf_amd64_1e59f5ec7049260a\sgx_psw.inf",
"C:\Windows\System32\DriverStore\FileRepository\sgx_psw.inf_amd64_69d915519e0a2ac8\sgx_psw.inf",
"C:\Windows\System32\DriverStore\FileRepository\sgx_psw.inf_amd64_fafb1d329fdfe2c6\sgx_psw.inf",
"C:\Windows\System32\DriverStore\FileRepository\tbt100x.inf_amd64_06f4e100c3b7119c\tbt100x.inf",
"C:\Windows\System32\DriverStore\FileRepository\tp2p100x.inf_amd64_fbbcb6e46e661507\tp2p100x.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcdmic.inf_amd64_bb419f77fac74767\intcdmic.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcoed.inf_amd64_1cd959176f69d03a\intcoed.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_ad5691824a5386fe\intcdaud.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcaudiobus.inf_amd64_3a86605364e43ec9\intcaudiobus.inf",
"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7be3d75c5adc8917\igdlh64.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_f48f981b25d1d431\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_ce0721be70e1595d\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_67dc709387fb58b6\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_45a68fe32dafa531\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_27ae9e868ab0ced8\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpssi_i2c.inf_amd64_8e00e1aed7fbdf70\ialpssi_i2c.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_uart2_skl.inf_amd64_e98c34f3b15b0e9a\ialpss2_uart2_skl.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_glk.inf_amd64_7b6c08738ca8a856\iaLPSS2i_I2C_GLK.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_glk.inf_amd64_dad1e0a2b185e32b\iaLPSS2i_GPIO2_GLK.inf",
"C:\Windows\System32\DriverStore\FileRepository\iai2c.inf_amd64_a77c815b2999404d\iai2c.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_d8505ef32ae9ab33\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_92c709b349a76568\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_689d91ac0ee7f033\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_5e7021bdbb66a06e\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_4e47cc27c7b1265e\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_4154f935d30bdee1\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\iastorav.inf_amd64_87f761c07c99d5e7\iastorav.inf",
"C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_6c24fc3a7d518807\iastorac.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_i2c_skl.inf_amd64_c15ccf65b246c8f7\ialpss2_i2c_skl.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_gpio2_skl.inf_amd64_b9203eebbf9cb48e\ialpss2_gpio2_skl.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_skl.inf_amd64_9d9dbb01837eba23\iaLPSS2i_I2C_SKL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_bxt_p.inf_amd64_190858fd8e931883\iaLPSS2i_I2C_BXT_P.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_cnl.inf_amd64_a60833fda31e9831\iaLPSS2i_GPIO2_CNL.inf",
"C:\Windows\System32\DriverStore\FileRepository\iaahcic.inf_amd64_a6e19b492a71d569\iaahcic.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_f91bf18556827fd7\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_a85c323da18c6c51\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ibtusb.inf_amd64_6ff3f6aa42257163\ibtusb.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpssi_gpio.inf_amd64_62ffa3c95446bcfc\ialpssi_gpio.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_cnl.inf_amd64_f668309b543472eb\iaLPSS2i_I2C_CNL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_skl.inf_amd64_b68199ad84607c21\iaLPSS2i_GPIO2_SKL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_bxt_p.inf_amd64_8be317e01b44bf5a\iaLPSS2i_GPIO2_BXT_P.inf",
"C:\Windows\System32\DriverStore\FileRepository\iagpio.inf_amd64_07b64df61e783bfe\iagpio.inf",
"C:\Windows\System32\DriverStore\FileRepository\detectionverificationdrv.inf_amd64_4b966aa82a5bbd9c\detectionverificationdrv.inf",
}
||
2023/01/29 20:44:13.485|INFO|

List of found Graphics and Other devices with matching INF files:
{
{
Device
{
Device name: Intel(R) UHD Graphics 620
Device instance path: PCI\VEN_8086&DEV_5917&SUBSYS_39EF17AA&REV_07\3&11583659&1&10
Device manufacturer: Intel Corporation
}
Matching Driver Store INF:
{
INF file path: "C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7be3d75c5adc8917\igdlh64.inf"
INF file date: "09/14/2018"
INF file version: "24.20.100.6344"
INF Models Section: "IntelGfx.NTamd64.10.0...14393"
INF Models Entry: "Intel(R) UHD Graphics 620 = iKBLD_w10_DS,PCI\VEN_8086&DEV_5917&SUBSYS_39EF17AA"
}
Matching Installer INF:
{
INF file path: "C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\iigd_dch.inf"
INF file date: "11/16/2022"
INF file version: "31.0.101.2115"
INF Models Section: "IntelGfx.NTamd64.10.0...16225"
INF Models Entry: "Intel(R) UHD Graphics 620 = iKBLD_w10_DS,PCI\VEN_8086&DEV_5917"
}
}
}
||
2023/01/29 20:44:13.509|INFO|No Unknown PCI devices were found. ||
2023/01/29 20:44:13.516|INFO|

List of found Intel Audio and Other devices with installer matching INF files:
{
{
Device
{
Device name: Intel(R) Display Audio
Device instance path: INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&4F65F9B&0&0201
Device manufacturer: Intel(R) Corporation
}
Matching Driver Store INF:
{
INF file path: "C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_ad5691824a5386fe\intcdaud.inf"
INF file date: "09/04/2018"
INF file version: "10.26.0.1"
INF Models Section: "Intel.NTAMD64.6.2"
INF Models Entry: "Intel(R) Display Audio = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B"
}
Matching Installer INF:
{
INF file path: "C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\10.27\IntcDAud.inf"
INF file date: "11/21/2021"
INF file version: "10.27.0.12"
INF Models Section: "Intel.NTAMD64.6.2"
INF Models Entry: "Intel(R) Display Audio = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B"
}
}
}
||
2023/01/29 20:44:13.571|INFO|Checking if any device needs reboot. ||
2023/01/29 20:44:13.571|INFO|Checking if any device needs reboot has been successfully completed. ||
2023/01/29 20:44:13.582|INFO|Checking how much space needs the specified .INF file. Path = C:\Users\kalij\Downloads\gfx_win_101.2115\Graphics\iigd_dch.inf ||
2023/01/29 20:44:13.619|INFO|Checking how much disk space needs the specified .INF file has completed. ||
2023/01/29 20:44:13.619|INFO|Checking the amount of free space on the system disk has begun. ||
2023/01/29 20:44:13.619|INFO|Checking the amount of free space on the system drive was successful. ||
2023/01/29 20:44:13.619|WARN|The specified devices don't need any additional space for installation. ||
2023/01/29 20:44:13.626|INFO|Checking types of the driver for device. ||
2023/01/29 20:44:13.626|INFO|Checking types of the driver has been successfully completed. ||
2023/01/29 20:44:13.626|INFO|Checking legacy 4ID to DCH 2ID protection. ||
2023/01/29 20:44:13.626|ERROR|At least on one device is try to install 2ID DCH driver on 4ID legacy driver. Device name = "Intel(R) UHD Graphics 620". ||

Labels (1)
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DeividA_Intel
Employee
1,414 Views

Hello Klange,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® UHD Graphics 620.


I would like to let you know that our drivers (from the Intel site) are generic and the drivers from the laptop manufacturer (Lenovo, MSI, HP, Dell, etc) are customized. This means that the manufacturer takes our generic driver and performs several changes (adding, blocking, modifying features) that fit better on their system based on the specifications of the specific laptop/computer.


The error that you got means that the laptop is only compatible with the customized driver provided by the laptop manufacturer and may not accept the generic drivers from Intel. I recommend you check with Lenovo for further information and instructions.   



Regards,  

Deivid A. 

Intel Customer Support Technician 


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