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Help. My brand new $2200 laptop is badly underperforming.

Gabe_
Beginner
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I've had my Asus Zenbook 14X UX3404VC for four days now. (Heres the specs: i9-13900H, 32GB of RAM, RTX 3050, 1TB SSD, 2.8K OLED, Windows 11 Home) I've updated BIOS, drivers, windows and changed lots of settings to gaming/preformance. As well as deleting bloatware. I have another older laptop, Asus Tuf Gaming A17 FA706IHR. (Heres the specs: Ryzen 5 4600H, 16GB of ram, GTX 1650, 512GB SSD, Windows 11 Home) I haven't changed any settings to performance and I never removed any bloatware or updated anything. I'm running BeamNG on both plugged in. The Zenbook is on Normal graphics getting 20fps, 60 degrees. The Tuf Gaming is on Ultra graphics and getting 50 fps, 80 degrees. (Also I've seen it get 100+fps in most games in reviews on the same zenbook). The 3050 is at 100% usage and the i9 was around 20% usage. I just ran cinebench and got 833pt with my zenbook. Its supposed to get around 14,500pt. I did buy it from best buy as open box geek squard certified. It is in brand new conditon. I also just ran the full system diagnose on the ASUS app and it said there was no problems. There is clearly something seriously wrong.

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AlHill
Super User
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Go to ASUS or Best Buy  for support.  Since this is a new computer, it is under THEIR warranty.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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