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QQQ00
Beginner
136 Views

Hi, I saw a giant thread on eyestrain with Intel Graphics found here: https://forums.intel.com/s/question/0D70P0000068PsxSAE/eye-strain?language=en_US It was ended a few years ago but it seems like there is continued issues with Intel Graphics

If plugged in on AC Adapter it seems worse, has anyone had an luck on in resolving this?

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5 Replies
AlHill
Super User
96 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

W10 2004, W10 May 2020, W10 20H1, W10 19041 - A rose, by any other name, still smells.

QQQ00
Beginner
96 Views

Attached

AndrewG_Intel
Moderator
96 Views

Hello User15910905279371253506

 

Thank you for posting on the Intel® communities.

 

We understand the issue you are reporting is suffering of eye strain when looking at your laptop's screen, especially when connected to the AC.

As you may already know, Intel has received similar reports from end-users using a plethora of hardware and software configurations. Intel has taken every report very seriously, for which we sought external testing to ensure we weren't overlooking anything and to ensure unbiased results. We worked directly with the users and tested the actual platforms reporting the issue on with the specific drivers claimed to be causing the issue. We even sent some of the actual systems reported to a 3rd party test lab [TUV Rheinland] who conducts eye comfort certification on visual displays. TUV tested various factors like luminance, color, flicker, and blue light. TUV's test results concluded no measurable difference between the drivers on neither internal nor external displays. Not to say there isn't a perceived issue, but without measurable differences between drivers, there is no objective way to resolve the issue and thus Intel reached the end of our investigation and closed the issue.

 

To provide a more comfortable experience, you could test with different screen refresh rates, resolutions and brightness settings, since these are very subjective and not a single configuration would fit all users preference and physiology. In case you haven't done so before, perhaps even paying a quick visit to an ophthalmologist just to rule out any underline condition. If none of these suggestions make a difference, please work directly with your Original Equipment Manufacturer (OEM) so they can debug this from their side. Rest assured that if the OEM testing and debugging isolates the issue to be on Intel side the OEM will work directly with us.

 

We will proceed to close this report from our end.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

QQQ00
Beginner
96 Views

Thanks, understood. Lots of people still anecdotally have this issue though. How can resolve? @Al.Hill - did the support utility report help show anything?

AlHill
Super User
96 Views

The SSU report is for the Intel system engineers, which they have seen.

 

Doc

 

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