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This laptop works fine until the display driver is updated to intel r hd driver
then the screen just go's blank nothing will work I have to go to safe mode go back to Microsoft basic driver reboot then all working but no brightness
control work I have dun all hardware tests all pass fine I have used intel site to check for drivers your site says there is a software update available when I try to install same result
laptop is hp -14-bs0xx
product id 1ZA49EA#ABU
INTEL R HD GRAPHICS
can you help thanks
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Hello rprow,
Thank you for posting on the Intel® Communities.
Which driver version are you referring to?
What is your operating system?
What is your processor model?
What is the full model of your laptop? I was unable to confirm based on the information you provided.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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Thank you.
Since the version that is causing this behavior is a generic driver, I recommend you to test the driver provided by your computer manufacturer. Contact HP to get the latest driver for your particular computer model. For you to know, generic driver might not work as expected on third-party motherboard/laptops; therefore, the best thing to is to try with the computer manufacturer's driver since it could customize for the feature included in your laptop.
Amy C
Intel Customer Support Technician
Under Contract to Intel Corporation
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