High Lag and studders while playing games after updating my graphics driver to Intel® Arc™ & Iris® X

[Mz1rz]

I updated my graphics drive because I thought it was about time it needed one. Once I updated the driver though I started having high lag and studders while I play fortnite or Overwatch. This didn't happen before I updated the driver so I'm not sure what to do. Can I get some help please?

[JedG_Intel]

Hi Mz1rz,

Thank you for posting at Intel Community Forum

For me to properly address this concern, please share the following details:

1. Have you tried rolling back to the previous driver?

2. Is this a laptop or desktop system?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mz1rz,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mz1rz,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician