My Fifa 19 which had been working properly for about 7 months is now having problems; taking too long to launch, black screen on entering a match at times and mostly crashing with a DirectX Error
Link Copied
Hello CMars9,
Were you able to check the recommendations provided in the previous post? If you need further assistance, please let us know.
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
I would suggest to look for driver in HP support site for your laptop, rather than in NUC forum.
Leon
Hello CMars9,
I would like to know if you need further assistance? If so, could you please run the Intel® System Support Utility for Windows* and share the results with me? You will find the tool at the following link.
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello CMars9,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
Thank you for the review, I am sorry however for the late response to your mail on 4 October, have been offline. I don't know however it is still okay if I submit the report now, I am just going to do so in case you might be willing to pardon me. Please find the report attached below
Hello CMars9,
Thank you for your response,
Please update your Windows* 10 version to latest (build 18362) and try installing the latest graphics driver available at the following link:
https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello CMars9,
Were you able to check the recommendations provided in the previous post? If you need further assistance, please let us know.
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
Yes I managed to update to Windows 10 Pro Version 1903 OS build 18362.356 but the graphics drivers on the link are not installing, "drivers not validated for this computer" error.
Also that the pc is now slow and lagging.
Hello CMars9,
Thank you for your response,
I'm not sure why you select my previous reply as best answer maybe it was a typo; anyways, I would like to know if your issue persists, if so please use the following steps to install the latest graphics driver:
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
Thank you, this time the drivers installed. However the pc no longer play sound through the HDMI to the monitor but rather uses pc speakers, how can i remedy that. The monitor does not appear under sound playback options,
Updating to the latest drivers has solved my initial and biggest problem on the game, thank you very much.
The sound issue on HDMI is persisting even after reinstalling the latest driver version, but it is really a petty thing with regard to my priorities so I am going to content with the situation now. Thank you profoundly
Hello CMars9,
I'm glad to hear that your initial issue got resolved after the driver update.
We will close this inquiry; but, if you need further assistance, please post a new question.
Esteban Ch.
Intel Customer Support Technician
A Contingent Worker at Intel
For more complete information about compiler optimizations, see our Optimization Notice.