How to connect 2 ext. screens on my Laptop (Intel IRIS Xe Graphics) - 1 via HDMI & 1 via USB C?

[DomKel]

Hi

I have recenlty bought a Lenovo laptop with an Intel IRIS Xe Graphics card & i can only plug one external screen to my laptop via the HDMI connector - however, when i plug my second external screen via the USB-C plug, it does not work - 

Can you please help me sorting this out?

thanks a lot

d.

[Jean_Intel]

Hello DomKel,

Thank you for posting on the Intel️® communities. 

To have a better understanding of your issue, please provide me with the following:

• When did the issue start?
• Have you confirmed that this monitor works on another system?
• Can you try using another USB C cable?
• What is the model of the Monitor you are using?
• Are you using a straight cable connection on the monitors?
• Create a report using the Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello DomKel,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello DomKel,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.