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Huge Freezes while playing Games -Tiger Lake gpu

Aydin
Beginner
576 Views

Game lags and freezes on Intel Uhd Gpu . My processor is i3-1115g4 .Mostly Seen while playing games or using applications which need 3d processing  .  While checking the Intel games compatibility website the game which they say is compatible runs with lag and stutters in my laptop even in the lowest resolution and graphics settings

my laptop specs are 

i3 - 1115G4

8gb ram 

Intel Uhd Graphics

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6 Replies
Alberto_R_Intel
Moderator
561 Views

Aydin, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the name of the games?

What is the name of the applications?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Aydin
Beginner
554 Views

Model of motherboard:881D 50.24 HP

It is a laptop :HP Laptop  15s-dy3001TU

The lap lags on majority of the games eg: Valorant , assassins creed etc .The only game it didn't lag for was csgo 

Applications like browsers(Chrome , Brave ) and Windows settings lag 

This laptop is only 3 weeks old

Browsers didn't lag before but is becoming more laggy day by day

The noticed the lag first when I tried to play Valorant (First game ).Then i noticed that all the games had lag(First time playing on this pc)

the browsers lag when opening youtube or insatgram

I had reset the pc three times(three days apart each) when this issue first showed up but no change in the Lagging . 

Windows Version:10.0.19043

I have only used this lap at home 

SSU report  :I have attached it as scan 1

*This is my first time reporting so I may make mistakes 

Alberto_R_Intel
Moderator
543 Views

Aydin, Thank you very much for providing that information and the SSU report.


After checking the SSU details we can confirm that the graphics driver currently installed is the Intel® Beta generic graphics driver version 30.0.100.9667.


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on HP's website and I was not able to find the specific model of laptop that you are using, but I found the HP 15s-du0000, and according to their page the current graphics driver they have available is version is 27.20.100.8935 Rev.A, please try a clean installation of that driver following the instructions in the links below:

https://support.hp.com/ie-en/drivers/selfservice/hp-15s-du0000-laptop-pc/26185497

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists, then we can try a clean installation of the Intel® Graphics driver version 27.20.100.9466:

https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers


Additionally, we recommend to get in contact directly with HP to make sure the current BIOS version is installed or to gather the instructions on how to do that:

https://support.hp.com/us-en


Regards,

Albert R.


Intel Customer Support Technician


Aydin
Beginner
534 Views

Thanks for your suggestion but while installing the driver an error message came saying "Not supported on your OS 10.0.1903 " and the installation stopped .I have checked and verified that all my drivers and bios are up the latest ones .One thing i noticed was all the drivers were for the previous os version of windows that may be the cause of my problem as hp haven't released any drivers for this version of windows for my lap

 

n_scott_pearson
Super User Retired Employee
528 Views

Intel drivers typically support the current Windows 10 release and three releases back. Since the current is 21H1, the drivers support back through 1909. My suggestion would be to upgrade to a newer version of Windows 10. If you cannot do that, you will have to rely on older versions of the driver designed for that release and may need to block the download of newer drivers via Windows Update.

...S

Aydin
Beginner
497 Views

Thanks for your comment . I have checked that HP haven't released any drivers for my current windows version(21H1) and previous versions(Last version they released was for 1903 which isn't supported anymore) . That seems to cover the stability issue of the GPU in applications .

Thanks for all your help and clarification in this matter   

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