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NORMAL
Novice
1,429 Views

Huge lag on games after update

After the latest updates (100.8783) there are massive lags on most games, specially online games like Valorant, I can't even walk or shoot, the whole game is freezing. I can downgrade to 27.20.100.8476  to fix that but that's not a permanent solution, because some games require latest graphics updates. 

 

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8 Replies
AndrewG_Intel
Moderator
1,402 Views

Hello NORMAL

Thank you for posting on the Intel® communities.

 

In order to check this further, could you please provide the following information?

1- List of the games affected by this behavior:

2- How often does this lag problem occur? Please provide more details

3- Step-by-step instructions to replicate the behavior. You may also provide screenshots of the game settings and a short video to ilustrate the behavior and the steps we need to follow to test this.

4- Intel® System Support Utility (Intel® SSU) report to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

 

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.

 

Be sure to check out https://gameplay.intel.com/ where you’ll find recommended game settings for your favorite PC games.

Check the Release Notes (ReleaseNotes_100.8783_v3.pdf) for more information about Known issues: https://downloadmirror.intel.com/29904/eng/ReleaseNotes_100.8783_v3.pdf

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

NORMAL
Novice
1,382 Views

Affected games - Valorant , CSGO

It occurs mostly in Online games and it's not random lag.

I will upload two gameplays which shows the comparison between driver version 100.8783 and 100.8476

AndrewG_Intel
Moderator
1,368 Views

Hello NORMAL

Thank you very much for all the information provided.


Could you please install the latest Intel® Graphics BETADCH Driver and let us know what the behavior is? (same lag problem, partial improvement or issue fixed?). Here is the download link:

Intel® Graphics - BETA Windows® 10 DCH Drivers Version: 27.20.100.8873 >> https://downloadcenter.intel.com/download/29913/Intel-Graphics-BETA-Windows-10-DCH-Drivers?product=1...


We will be waiting for your feedback.

Best regards,

Andrew G.

Intel Customer Support Technician


NORMAL
Novice
1,363 Views

No it didn't work. I tired installing the driver from the link you provided but no luck.

AndrewG_Intel
Moderator
1,351 Views

Hello NORMAL

Thank you for your response.


In this case, we recommend staying with graphics driver Version: 27.20.100.8476

https://downloadcenter.intel.com/download/29784/Intel-Graphics-Windows-10-DCH-Drivers


We are investigating the behavior with drivers 27.20.100.8587 and higher and as soon as we have more details available we will be posting back in this thread.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,309 Views

Hello NORMAL

Thank you for your patience in this matter.

 

We would like to update this thread and inform you that we are still investigating this issue and for now we are recommending rolling back to driver 27.20.100.8476 as a temporary workaround: https://downloadcenter.intel.com/download/29784

Intel is aware of multiple reports of this bug. Please refer to this public thread about it https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1213635#M90... since we will be posting updates there.

 

Having said that, we would like to know if you agree to close this thread to avoid duplication of efforts since we will be posting further information on the other thread. This is since it would be best and easier to track the bug in only one thread. Or please kindly let us know if you prefer to keep your thread open.

 

Best regards,

Andrew G.

Intel Customer Support Technician

NORMAL
Novice
1,294 Views

Sorry for the late reply. Okay I want to close this thread and I'll follow the link you posted. Thank you for your support.
AndrewG_Intel
Moderator
1,283 Views

Hello NORMAL

Thank you for your response.

Ok perfect, we will close this thread now and future information will be posted on the other thread regarding this same bug.


Best regards,

Andrew G.

Intel Customer Support Technician


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