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I am NOT posting Spam !!!

Lew-Wickersham
Beginner
932 Views

Why are my posts being deleted as spam by your filters?  I thought it maybe because I have the manufacturers name of the laptop so too all references out but still getting marked as Spam.  I might as well delete my account 

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14 Replies
AlHill
Super User
929 Views

This post was not marked as spam, and none of your other posts were manually marked as spam.  Having the manufacturer name is also not a problem.  The automatic spam filter is detecting something in your posts.

 

Reply to this post, describing your problem.

 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Lew-Wickersham
Beginner
866 Views

XPS 15 9510 Windows 11 Poor UI Performance since new

 

I brought my Dell XPS 15 9510 8 months ago the spec being:-

11th Generation Intel(R) Core(TM) i7-11800H (24MB
Cache, up to 4.6 GHz, 8 cores)
15.6" OLED 3.5K (3456x2160)
64GB, 2x32GB, DDR4, 3200MHz
NVIDIA(R) GeForce RTX(TM) 3050 Ti 4GB GDDR6 [45W]
Intel UHD Graphics

Windows 11 Pre installed version 21H1 and all builds up to now 22621.1344 with Moment 2 installed have suffered this issue. This model is in Microsofts approved Windows 11 laptops.

There are no other performance issues at all e.g. playing 4K Videos, playing games etc is smooth.

The issue is with the general performance of the overall User Interface of Windows 11, transition animations stick and stutter, dragging windows around the screen flicker and jump when dragging around. When I say flicker the worst culprits are the MS Store, Settings App especially bad when the Personalisation Color Picker is visible, dragging those apps will cause dragging to stick jump and the contents to flicker like crazy.

 

Semi fix is to disable transparency effects in windows 11 Display Settings this gets rid of the flickering in windows although not as good as Windows 10. I've noticed there's maybe 5 seconds everything becomes really slick and smooth and then randomly bang, it all starts lagging and stuttering and flickering again .

 

At no point is there any load on the GPU,CPU,HDD or memory in Task Manager. No running programs in the background just a clean base install of Windows 11.

 

I have got so completely annoyed I tried an install of Windows 10 and that is a hugely different experience, its runs beautifully smooth in all aspects, so much so I use 10 now as my daily driver on this machine.

 

Steps taken to try to resolve Windows 11 UI glitches over the months-

· Disable Intel Speedstep, TurboBoost C states in bios in different arrangements

· Make sure the latest Dell bios is installed the day it is released.

· Reset Bios do defaults

· Restore of Dell factory build of Windows 11 using SuportAssist

· Download MS Windows 11 ISO direct from MS and format the SSD manually and do a clean build with ISO image

· Try lower display resolutions

· Disable Nvidia GPU in device manager

· Set Dell power management in Bios to Ultra Performance

· Keeping external power cable plugged in

· Using a wired mouse or wireless mouse with high poling rate

· Try an external monitor at high and low resolutions.

· Set a custom config in Windows Power Plan and set CPU for all states to 100% and disable power management in Pci Express

· Using DDU display driver uninstaller in safe mode and removed Intel UHD Driver and Nvida and re installed both using dell original and also tried the same with generic drivers direct from Intel and Nvidia

I've now ran out of ideas.

Again Windows 10 runs perfectly on this machine. No BSOD's hanging, issues in event viewer.

 

Using Dell Supplied graphics driver Intel UHD Graphics 31.0.101.3616 I have tried your Intel generic drivers of the same number, Iris and Arc driver packages and older versions all exhibit choppy UI only under Windows 11

 

Driver 31.0.101.3616 and older run perfectly under Win 10 but choppy UI under 11

 

The only thing I haven't tried is to Install Win 10 and then run the upgrade to 11 previously as mentioned I installed Win 11 clean from scratch. Doing an upgrade is that something that may possibly work ?

 

Any ideas recommendations would be massively appreciated

 

I'll run up the System Support utility later this afternoon as requested.  I'm at work right now with Win 10 🙂

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n_scott_pearson
Super User
857 Views

The OP is also replying to the email notification messages, not logging onto the system and replying there. In my experience, that can cause the SPAM filters to kick in - especially in cases where the response email contains attachments.

Only advice I can give is: don't do it. When you see a notification message, use the title within the contents of these emails as link to get to the system from your browser and then logon and reply there.

...S

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Lew-Wickersham
Beginner
850 Views
Just to note I was logged in at all times. What I do think what happened was I had already prepared my document in Word and copied and pasted it into the sites text box including my first reply all got marked as spam. The text regarding my problem was finally accepted it seems when I converted my document into plain text and then pasted it in where I say ‘One More try’ so possibly was finding hidden formatting or something.

I do apologise I sounded curse on the title, was getting slight frustrated as my main issue has been going on for nearly a year 😄

Hopefully you chaps can help 😊
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Lew-Wickersham
Beginner
842 Views

Report as requested.  I Tried a clean boot today has no effect.

 

I've just finished a complete full re install of Windows 11 22H2  Build 22621.1344

 

No change at any point. Choppy window dragging random stuttering minimising and maximising windows as if the Gpu or something is underpowered.  Hope you can shed some light on this machine.

 

Kind Regards

 

Nick

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Lew-Wickersham
Beginner
912 Views

Can you see my reply?  Looks like its spammed it again.    One more try

 

 

 

Hi Guys hope you're all good.

I brought my Dell XPS 15 9510 8 months ago the spec being:-

11th Generation Intel(R) Core(TM) i7-11800H (24MB
Cache, up to 4.6 GHz, 8 cores)
15.6" OLED 3.5K (3456x2160)
64GB, 2x32GB, DDR4, 3200MHz
NVIDIA(R) GeForce RTX(TM) 3050 Ti 4GB GDDR6 [45W]
Intel UHD Graphics

Windows 11 Pre installed version 21H1 and all builds up to now 22621.1344 with Moment 2 installed have suffered this issue.

There are no other performance issues at all e.g. playing 4K Videos, playing games etc is smooth.

The issue is with the general performance of the overall User Interface of Windows 11, transition animations stick and stutter, dragging windows around the screen flicker and jump when dragging around. When I say flicker the worst culprits are the MS Store, Settings App especially bad when the Personalisation Color Picker is visible, dragging those apps will cause dragging to stick jump and the contents to flicker like crazy.

Semi fix is to disable transparency effects in windows 11 Display Settings. I've noticed there's maybe 5 seconds everything becomes really slick and smooth and then randomly bang, it all starts lagging and stuttering and flickering again.

I have got so completely annoyed I tried an install of Windows 10 and that is a hugely different experience, its runs beautifully smooth in all aspects, so much so I use 10 now as my daily driver on this machine.

Steps taken to try to resolve over the months-

· Disable Intel Speedstep, TurboBoost C states in bios in different arrangements

· Make sure the latest Dell bios is installed the day it is released.

· Reset Bios do defaults

· Restore of Dell factory build of Windows 11 using SuportAssist

· Download MS Windows ISO direct from MS and format the SSD manually and do a clean build with ISO image

· Try lower display resolutions

· Disable Nvidia GPU in device manager

· Set Dell power management in Bios to Ultra Performance

· Keeping external power cable plugged in

· Using a wired mouse or wireless mouse with high poling rate

· Try an external monitor at high and low resolutions.

· Set a custom config in Windows Power Plan and set CPU for all states to 100% and disable power management in Pci Express

· Using DDU display driver uninstaller in safe mode and removed Intel UHD Driver and Nvida and re installed both using dell original and also tried the same with generic drivers direct from Intel and Nvidia

I've now ran out of ideas. I now have a second SSD drive in the machine one with Windows 10 and the other with 11 I installed with the MS ISO

10 Runs perfectly but still choppy UI on 11

 

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AlHill
Super User
910 Views

I see your reply.  An Intel support engineer will respond in turn.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Lew-Wickersham
Beginner
909 Views

Thanks very much for your help 😀 

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Lew-Wickersham
Beginner
910 Views

Forgot to mention currently using UHD driver 31.0.101.3616   Great under Win 10  this and previous drivers still choppy UI under Win 11

including the Generic Intel (Non Dell) version.

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AlHill
Super User
907 Views

Ok, got it. 

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Lew-Wickersham
Beginner
872 Views

Will be checking with a 'Clean Boot' this evening will update with results

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Steven_Intel
Moderator
820 Views

Hello Lew-Wickersham,


Thank you for posting on the Intel® communities.


In order to investigate further about this, is there any way you can capture a video of the UI behavior in Windows 11?


Best regards,


Steven G.

Intel Customer Support Technician.


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Jocelyn_Intel
Moderator
779 Views

Hello, @Lew-Wickersham

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Steven_Intel
Moderator
733 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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