I am having black screen issue after Windows 10 clean install. There was no problem during set up, but as soon as the Intel UHD graphics 620 driver is installed during Windows updates, the screen goes black. I have tried installing latest versions from Intel website using auto detect application and then manually without any success. The only solutions that worked were,
Please advise solution for this issue. I am giving my system specifications below.
What is the model number of your laptop/motherboard?
What OS? WIndows 10? What version? 1909?
What is your processor model number?
Trying to install "all the drivers" will often worsen the problem.
Download, run, and ATTACH (using the paperclip) the results of this utility:
Then, an Intel support engineer can assist you.
Thank you for submitting your question on this Intel® Community.
In this case, after checking the description and the steps that have been taken like connecting a secondary monitor via HDMI in order to get the display working, it seems this situation might be related to the hardware issue (It might be the backlight in the built-in display of your laptop) since the drivers work properly on the external monitor. The reason why Microsoft display adapter works, it's because when Microsoft Display adapter is working on the computer it won't use all the features of the monitor. The Microsoft Basic Display Adapter is software that's built into Windows that provides display and graphics capabilities when software from your hardware manufacturer isn't installed (Driver) which will help to get a better experience from your device like Multiple monitor outputs, Higher screen resolutions, Additional graphical features, etc.
Therefore the issue could be related to a hardware issue so we recommend you contact the system manufacturer because the system might need to be replaced.
Intel Customer Support Technician
A Contingent Worker at Intel