I am having this error in batman arkham city game after a particular joker cutscene

[Vrajgamer2176]

It comes whenever the gameplay starts agree a cut scene and the dialog box says Rendering thread exception:

Result failed

e:\Projects\Amadeus AC18m2GOTYPC Unreal Engine 3 Development Srch 03090AS(D3D9Viewport.cpp:230

with error 867A0005

DA APPROVED BUILD JANUARY 2011 424000 11-04-2012 15:05.24 (Mwise: 2011.1.0 3880 Game

Address Ox16299e64 (hiename not found) lin CAWINDOWS\System32\KERNELBASE d

Address = 0x473821 (filename not found) [in DGAMES Batman- Arktiam City Binaries Win32 BatmanAC.exe]

Address Dolalded (filename not found in DGAMES Batman Arkham CityBinaries\Win32\BatmanAC.exe]

[ACarmona_Intel]

Hello Vrajgamer2176,

Thank you for posting in our communities.

May I know when the issue started and was the game working fine before?

If possible, kindly provide me a video that exhibits the game's issue.

Furthermore, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, complete model of your system, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Vrajgamer2176,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Vrajgamer2176,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Vrajgamer2176,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician