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.I am a novice when it comes to computers and when I read the previous problem I realize I need help step by step please
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What is your processor model number?
What is your device? laptop or desktop? What model number?
What is your OS? Windows 10? What version? 1903?
Doc
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Laptop...HP 15...Windows 8.1..Intel(R) Pentium(R) CPU N3520 @2.16 GHz @2.16 GHz
64 bit Operating system x64- based processor
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You need to contact HP for assistance. HP is solely responsible for your support and warranty (if any).
You should use the drivers provided by HP for your laptop.
Doc
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I will thank you
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