.I am a novice when it comes to computers and when I read the previous problem I realize I need help step by step please
What is your processor model number?
What is your device? laptop or desktop? What model number?
What is your OS? Windows 10? What version? 1903?
You need to contact HP for assistance. HP is solely responsible for your support and warranty (if any).
You should use the drivers provided by HP for your laptop.