I used the driver assistant which tells me I have an update for my 'Intel® HD Graphics 4000' From my Installed Version: x.x.x.4252 to the Latest version: x.x.x.5100. But when I try to install the update the installer tells me My computer does not meet the

[RJone32]

But when I try to install the update the installer tells me My computer does not meet the requirements for installing the software.

Intel® Driver & Support Assistant

Detailed Report

Last scan: 2/2/2020 12:43 PM

Computer

MSI MS-7758System ManufacturerMSISystem ModelMS-7758System TypeDesktopMotherboard ManufacturerMSIMotherboard ProductZ77A-G41 (MS-7758)Version3.0BIOS VersionBIOS Date: 03/07/14 08:04:07 Ver: 04.06.05Date3/7/2014SMBIOS Version2.7Operating SystemMicrosoft Windows 10 Pro (64-bit)Version1903OS Build10.0.18362Build Branch19h1_releaseLocaleEnglish (Australia)Windows DirectoryC:\WINDOWSSystem DirectoryC:\WINDOWS\system32.NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.8.03752Default Internet BrowserInternet Explorer 11.592.18362.0Installed Internet BrowsersMozilla Firefox, Google Chrome, Internet Explorer 11.592.18362.0ProcessorIntel® Core™ i5-3570K CPU @ 3.40GHzManufacturerGenuineIntelDescriptionIntel64 Family 6 Model 58 Stepping 9Architecturex64# of Cores4# of Threads4Processor Base Frequency3401 MHzLevel 2 Cache1024 KbLevel 3 Cache6144 KbProcessor Id0x306A9Revision14857AvailabilityRunning at full powerGraphicsAMD Radeon HD 7670Adapter CompatibilityAdvanced Micro Devices, Inc.Video ProcessorAMD Radeon Graphics Processor (0x675B)Resolution1920 x 1080Bits Per Pixel32Number of Colors4294967296Refresh Rate - Current60 HzRefresh Rate - Maximum60 HzRefresh Rate - Minimum23 HzDriver ProviderAdvanced Micro Devices, Inc.Driver Version15.200.1062.1004Driver Date8/3/2015Adapter DAC TypeInternal DAC(400MHz)Adapter RAM4.00 GBAvailabilityRunning at full powerStatusThis device is working properly.LocationPCI bus 1, device 0, function 0Device IdPCI\VEN_1002&DEV_675B&SUBSYS_7670174B&REV_00\4&2CDFDEC1&0&0008Intel® HD Graphics 4000Device IdPCI\VEN_8086&DEV_0162&SUBSYS_21111462&REV_09AudioHigh Definition Audio DeviceDriver ProviderMicrosoftDriver Version10.0.18362.356Driver Date9/4/2019Device IdHDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462D758&REV_1003\4&1EFE03A&0&0001AMD High Definition Audio DeviceDriver ProviderAdvanced Micro DevicesDriver Version10.0.0.1Driver Date6/9/2015Device IdHDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&AFE868A&1&0001AnvSoft Virtual Sound DeviceDriver ProviderAnvSoftDriver Version1.2.0.0Driver Date11/13/2011Device IdROOT\MEDIA\0000DFX Audio EnhancerDriver ProviderDFXDriver Version12.0.0.0Driver Date8/30/2015Device IdROOT\MEDIA\0001ASUS Xonar DGX Audio DeviceDriver ProviderASUSTeKDriver Version7.12.8.1800Driver Date12/20/2011Device IdPCI\VEN_13F6&DEV_8788&SUBSYS_85211043&REV_00\5&152FC556&0&2000E4Networking and I/OIPVanish AdapterManufacturerIPVANISHAvailabilityRunning at full powerStatusThis device is working properly.InstalledTrueMAC Address00:FF:43:11:CB:0CService NametapipvanishDriver ProviderIPVANISHDriver Version9.0.0.21Driver Date11/5/2014Device IdROOT\NET\0000Realtek PCIe GbE Family ControllerManufacturerRealtekAvailabilityRunning at full powerStatusThis device is working properly.InstalledTrueMAC Address8C:89:A5:E7:1A:78Service Namert640x64Driver ProviderRealtekDriver Version10.32.1206.2018Driver Date12/6/2018Device IdPCI\VEN_10EC&DEV_8168&SUBSYS_77581462&REV_06\4&1FEA2515&0&00E1Revision06Qualcomm Atheros AR9285 Wireless Network AdapterManufacturerQualcomm Atheros Communications Inc.AvailabilityRunning at full powerStatusThis device is working properly.InstalledTrueMAC Address90:F6:52:F5:E0:CCService NameathrDriver ProviderMicrosoftDriver Version3.0.2.202Driver Date1/29/2016Device IdPCI\VEN_168C&DEV_002B&SUBSYS_30A1168C&REV_01\4&2F818575&0&00E0Revision01Memory12 GBPhysical Memory - Total12 GBPhysical Memory - Available7.83 GBVirtual Memory - Total13.87 GBVirtual Memory - Available9.52 GBPage FileC:\pagefile.sysPage File Space1.88 GB

[LeonWaksman]

1. Download the latest driver win64_15.33.49.5100.exe https://downloadcenter.intel.com/download/29311/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
2. Disconnect the Internet.
3. Open Apps and Features in Windows settings. Uninstall the currently installed driver.
4. Reboot your computer.
5. Manually install previously downloaded driver Version: 15.33.49.5100
6. Reconnect the internet and reboot your computer.

Leon

[RJone32]

No currently installed driver to be found in Apps and Features in Windows settings nor is there any anywhere in Device Manager, I tried installing the downloaded driver file without the internet and get the same result

[RJone32]

[LeonWaksman]

1. I can see that you have AMD Radeon Graphic Adapter on you PC.
2. In many computers when you use additional graphics card, bios disables the Integrated Graphics. Check in Bios if your Intel HD Graphics 4000 is enabled.

Leon