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My intel graphics control panel isn't loading and I changed the display colors and I can't fix them without loading the control panel. URGENT PLEASE HELP.
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Hello DAhn1
Thank you for posting in the Intel Community.
• Have you tested the lasted Intel® driver 25.20.100.6471 on the system? Download link: https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers.
• Have you verify is there are windows update available for your system?
• Have you tried opening the Intel® HD graphics control panel with the key combination Ctrl+Alt+F12? Reference link for Open the Control Panel for Intel® Graphics (https://www.intel.com/content/www/us/en/support/articles/000005596/graphics-drivers.html).
• Have you tried uninstalling and installing the Intel HD graphics setting on the system? The Intel® HD graphics control panel has to be downloaded from Microsoft® store on the system.
• Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility to have detail information about your system configuration.
• Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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I've done the newest driver on Device Manager and I've tried the combination. This is my SSU report.
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Please answer fast I'm desperate ;-;. Merry Christmas btw.
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I'm using windows 10 the newest version
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For reference I have a HP Elitebook 850 G5
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Hello DAhn1
Thank you for the information.
After looking in to your system report I am noticing that you are using Intel® UHD graphics 620 with the driver 24.20.100.6226 provided by the Original Equipment Manufacturer (OEM), my recommendation in this case are the following:
First complete a clean install of the Intel® graphics driver on the system following these steps:
Download the Intel® UHD graphics 620 driver version on the following link https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276 (diver provided by the OEM), once the driver is downloaded please make sure that the unit is not connected to internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
2. Expand the Display Adapters section.
3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
4. Right-click the Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after the uninstall process has finished.
Please repeat this process until you get to the Microsoft® basic display adapter once you have reach it complete the installation of the driver provided by the OEM. If the issue is still present on the system report this behavior to the OEM.
Second you could try completing the operating system (OS) updates to RS5 (build 1809) and test the Intel® DCH graphics driver on the system (confirm with the OEM if this OS build is supported/validated with your system); remember that the Intel® HD graphics control panel has to be downloaded from Microsoft® store. (Reference link for Frequently Asked Questions (FAQ) about Windows* DCH Drivers for Intel® Graphics https://www.intel.com/content/www/us/en/support/articles/000031275/graphics-drivers.html).
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello DAhn1
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello DAhn1
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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