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Hola, He estado ocupando mi PC y hace un rato tengo problemas con el Lag en mi PC, recientemente he visto que la tarjeta grafica Intel UHD ha estado al 100% durante ese lag, entonces estoy sospechando que eso lo esta causando, ya que nunca he actualizado esa tarjeta, pero cuando voy a actualizarla me sale este mensaje lo que me gemera cierta inseguridad sobre si instalar los drivers o no. Tengo esta inseguridad porque ya he tenido malas experiencias con actualizar mis drivers de graficos de mi tarjeta dedicada, entonces quiero saber si esto va a hacer algo a mi dispositivo o no.
Como dice en la advertencia me sugiere que instale estos drivers en la pagina oficial de Acer (fabricante de mi dispositivo) Pero en acer no hay nada que sea sobre los drivers de la tarjeta grafica con la que estoy presentando problemas.Pagina de Acer
Intel
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Hi MartGTM,
Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.
I see that there is an error appearing on the site when you are updating your driver. If I am not mistaken, you are using the Intel Driver Support Assistant, is that correct? This usually occurs if you are using a laptop from an Original Equipment Manufacturer (OEM), as the driver from our site is quite generic. To further assist you with this matter, I will need to ask you a few questions:
- Can you tell me the exact model of your laptop?
- Have you checked the Acer support website?
- Can you share an image showing your Intel UHD reaching 100% usage?
- Have you contacted Acer for assistance in finding the appropriate graphics driver for your system?
Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi MartGTM,
I am glad that your issue with the grpahics driver has been resolved by updating your driver. Since it has been resolved I will now be closing this inquiry. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.
Best regards,
Dhanniel M.
Intel Customer Support Technician

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