Installation failed after tried to update graphics driver

[dxno]

my device is HP Laptop PC 15-d4000 with Intel® Core™ i7-1195G7, I got a problem when im trying to update my intel graphics driver, i got Installation failed with error code 1000 and sometimes even without an error code! I tried update 2-3 times and it is showing me the same error code. My driver version right now is 31.0.101.5186 and i want to update to 32.0.101.6913

 

   

[JedG_Intel]

Hello dxno,

Thank you for posting on Intel Community Forum.

It appears that you're having issues with updating the graphics driver to the latest version. To assist you properly, please share the information below.

1. Why are you trying to update the driver? Are you experiencing any issues?

2. Have you tried the drivers from OEM?

To further troubleshoot the issue, kindly try to follow the outlined steps below.

1. Download the latest driver version 32.0.101.6913

2. Use DDU to remove previous traces of driver

3. Make sure to perform clean installation

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[dxno]

I have got the driver from the intel graphics update website and I have done a clean installation but it still hasn't updated

[JedG_Intel]

Hello dxno,

Thank you for keeping me updated.

To assist you further, could you please provide the following information:

1. What is the reason for attempting to update the driver? Are you encountering any specific issues?

2. Have you tried installing the drivers provided by the original equipment manufacturer (OEM)?

Additionally, you mentioned performing a clean installation, but the driver still did not update. Could you kindly confirm whether you used Display Driver Uninstaller (DDU) during the process?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[dxno]

I am updating the driver because it says it is out of date and my laptop has started to lag a lot on roblox for an unknown reason. 2 years ago I bought this laptop and it was fine and now for past 9 months it is lagging a lot on roblox. I do not know of any HP OEM as I have intel irisX graphics. I have not used DDU because I do not know what it is and I don't want to risk anything happening to my laptop. Can you explain what is DDU, its risks and how to use it? Many thanks, dxno

[JedG_Intel]

Hello dxno,

Intel Display Driver Uninstaller (DDU) is a specialized utility designed to completely remove graphics drivers and related files from your system. You need to use this tool since the drivers isn't getting updated after performing a clean installation. 

Below are the steps that you can follow.

1. Download the latest version of the software.

• If you download the Installer, run it, it will create a shortcut on the desktop. 
• If you download the Portable/ self-extracting version, look for the executable and extract it. Remember the path. 

1. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
2. Look for the shortcut on the desktop (step 1.1) or the extract path chosen (step 1.2.1) and run the DDU executable.
3. Click Close in the Options window.
4. Select device type to GPU and select device to INTEL.
5. Click Clean and restart or Clean and Shutdown depending on your needs.
6. Wait for the software to finish the process and which will automatically reboot Windows to the typical mode or shutdown the system.

For reference: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

If you have any questions, please let me know,

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi dxno,

I'm just checking to see if you were able to review the steps that I shared. Please let me know if you require further assistance so I can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[dxno]

Sorry, I didnt see your message. I will get back to you later on today and see if it works

[JedG_Intel]

Hello dxno,

I would like to follow up to check if there are any updates or if you’ve had the opportunity to try the steps I previously shared. Kindly let me know so I can continue assisting you accordingly

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello dxno,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician