Installed Display adapter on NEW laptop and screen is still Black

[jannie5]

I saw that the display adapter was disabled so I came here and installed the new adapter. The screen went black.  After turning the laptop on and off I finally was offered some help.  Reinstalled Windows 11.  Still black screen, on and off again until I was offered to reset. Did that and still have a black screen.  This was a new computer, nothing special, it doesn't have the bells and whistles but it was for my husband who's 81 and surfs. Please help!!  I'm sorry I don't have more information. Thank you for any help you offer, jannie5

[JeanetteC_Intel]

Hello jannie5,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) May I know the make and model of your laptop?

2) I won't be able to run any diagnostics since it is giving you a black screen. Is it black screen while booting up as well and not see the manufacturer logo during startup?

3) Do you have an external monitor and a cable (HDMI or Display port depending on what's available on your laptop), to test if you'll get display from an external display?

4) Can you share a short video clip so I would see what happens upon powering the system on?

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello jannie5,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello jannie5,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician