Intel 530 on dell laptop and black screen on external display after disconnecting cable, shutting down and plugging in the external display again - on...

AAdam10 · ‎08-12-2016

Hi,

so I have this brand new Dell Inspiron 7559 with the Intel HD 530 and Nvidia graphics card. I am also using a Dell external display that uses the same full hd resolution and 60 hz frequency.

So I have connected the external display using DVI>HDMI cable to my laptop. Everything works fine. But I have disconnected the cable, used the laptop around with the built in display and later shut it down. After doing this i cant start it with the external display again. No matter what I do, I tried every setting, also hitting the buttons on my keyboard to use only the second display etc. It stays black.

Only thing that helps - I have to reinstall the drivers "7559_Video_Driver_HYWWT_WN32_20.19.15.4352_A03". After doing this, it works again till i dont disconnect it and shut it down. But I cant work like this, always reinstalling the drivers.

Second Issue - after reinstalling the drivers, it restarts the system but the text is slightly blurry in some applications, I have to restart it again to get sharp text.

Thanks!

idata · ‎08-15-2016

Hi Adam_sk,

It is recommended to use straight video cables without adapters. The HDMI video port requirements might not receive the proper voltage from the DVI cable after re-installing it.

I suggest you to narrow down the issue. Go to Dell support website and make sure you are using the latest BIOS, chipset drivers and Intel – Nvidia graphics drivers.

http://www.dell.com/support/home/ae/en/aebsdt1/product-support/product/inspiron-15-7559-laptop/drivers/advanced http://www.dell.com/support/home/ae/en/aebsdt1/product-support/product/inspiron-15-7559-laptop/drivers/advanced

Regards,Mike C

AAdam10 · ‎08-19-2016

Hi Mike C,

thanks for the answer.

I am using the latest drivers, everything is updated, so this shouldnt be an issue I think.

What kind of cable should I use? The laptop has only a HDMI video output and the monitor has only the display port, DVI-D and VGA. So I dont think that I can some kind of straight video cable without adapter or can I?

idata · ‎08-22-2016

Hi Adam_sk,

I suggest you to try again with other HDMI to DVI-D adapter (high quality) or use an active video adapter.

Regards,

Mike C

Intel 530 on dell laptop and black screen on external display after disconnecting cable, shutting down and plugging in the external display again - only reinstalling drivers helps.