Intel ARC A750 crashes Windows 11 - only way is power off- then on

[Yooakim]

I have a desktop PC (Intel NUC NUC13RNGi9 version M89920-303)

In this system I have an Intel Arc A750 Graphics card.

Since I bought the system it has been a very bad experience.

Every day the system completely freezes and the only way to recover is to power off (keeping power button pressed for many seconds) and then power on.

I have all the latest Windows 11 updates, my Windows and BIOS info is as follows:

OS Name: Microsoft Windows 11 Pro
OS Version: 10.0.22621 N/A Build 22621
OS Manufacturer: Microsoft Corporation
System Model: NUC13RNGi9
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 183 Stepping 1 GenuineIntel ~3000 Mhz
BIOS Version: Intel Corp. SBRPL579.0057.2023.0427.1549, 2023-04-27
Total Physical Memory: 32 334 MB

While instaling the latest driver today I received two BLOD, first I got this:

"Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

Stop code: SYSTEM_SERVICE_EXCEPTION"

"Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

Stop code: DPC_WATCHDOG VIOLATION"

After these two I had to do a "repair" to get the driver to work.

Here are the details of my GPU card:

AdapterDACType : Internal
AdapterRAM : 1073741824
CurrentBitsPerPixel : 32
CurrentHorizontalResolution : 3840
CurrentNumberOfColors : 4294967296
CurrentNumberOfColumns : 0
CurrentNumberOfRows : 0
CurrentRefreshRate : 59
CurrentScanMode : 4
CurrentVerticalResolution : 2160
Description : Intel(R) Arc(TM) A750 Graphics
DeviceID : VideoController2
DriverDate : 20230902000000.000000-000
DriverVersion : 31.0.101.4672
InfFilename : oem115.inf
InfSection : iDG2_Client_FWU_w10_DS
InstalledDisplayDrivers : C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_c7774cfb0f644f89\igd
umdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_c7774cfb
0f644f89\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_a
md64_c7774cfb0f644f89\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iig
d_dch_d.inf_amd64_c7774cfb0f644f89\igd12umd64.dll
PNPDeviceID : PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&2E9427E7&0&00080008

I am about to buy another coputer/GPU as this has been a very bad experience. but I am writing this with the hope of some resolution...

I am not a gamer nor a heavy GPU user. I am a professional programmer. So not using the system to its limits.

And the crashes frequently happen when doing simple things as just movinfg the mouse in my web browser.

[Andres_Intel]

Hello Yooakim,

Thank you for posting on the Intel®️ communities. I understand that you are having BSOD error messages with your Intel® Arc™ A750 Graphics, I know that this is very frustrating, I will be happy to help you.  

Please answer the following questions to have an understanding of this issue:

• I see you mentioned it happens when just moving the mouse in a web browser. Can you tell me if it happens when doing something specific or running a specific app?
• Also, I noticed that you installed the latest graphics driver, let's perform a clean installation of the driver version 31.0.101.4672 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Let me know the results.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Yooakim]

@Andres_Intelthanks, I did end up opening a support case so will move this forward via that. Thanks.

[Andres_Intel]

Hello Yooakim,

Thank you for your response, and for the clarification.

We understand you have also opened a (chat/email/phone) support case with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.  

Thanks for your understanding.   

Best regards,   

Andres P.   

Intel Customer Support Technician