Intel Arc A750 The image does not appear on the screen

[Adnan1]

Hello, I plugged the Arc A750 into my Case and ran it. At first, the image came to the screen because it didn't detect the card. Then the image is gone when I try to setup the driver and the red green blue black and white colors are constantly repeating on my monitor. What is the solution??

[Jean_Intel]

Hello Adnan1,

Thank you for posting in the Intel Communities. We see that your card is now being detected at first and then, you have a graphical issue when trying to set up the driver.

Based on your issue, we would like to confirm the following information:

• Is the BIOS logo visible in the monitor connected to the Intel Arc A750?
• Are you able to have an image from the dedicated graphics card when you are navigating through the BIOS menu?
• Is it possible for you to try a different Monitor or a different video cable?
• Was there another graphics card installed in your system before you installed the Intel Arc A750?
• What do you mean by saying that you try to set up the driver? Do you mean that you have video when entering the Operating System and you try to update the Intel Arc Driver?
• We understand that you have an Intel Arc A750, however, we would like to know what is the exact graphics card model. Are you using a Limited Edition Card, or are you using any card from a different manufacturer: Acer, AsRock, Sparkle, MSI?

Best regards

Jean O.

Intel Customer Support Technician

[Adnan1]

Hello, I noticed that the problem is with my James Donkey brand monitor. I noticed that the problem happened with Displayport. I found a workaround using HDMI. And I have no idea if I could use displayport again.

[Adnan1]

(The problem is happening in displayport, but not because of displayport, it is due to my James Donkey monitor. How can I solve it)

[Jean_Intel]

Hello Adnan1,

We are jumping into your thread to check if you have been able to gather the information we requested in our previous post. Let us know if you require further assistance.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Adnan1,

Thank you for providing the information. Based on what you mentioned about the issue only occurring with DisplayPort and not HDMI, it would be helpful if you could try using another monitor or different DisplayPort cables to rule out any potential hardware problems.

Best regards

Jean O.

Intel Customer Support Technician

[Grottenolm]

Hopefully this helps narrow it down:

I have the same symptom (White, Black, Red, Green, Blue screen repeating all the time) on both Display Ports. HDMI is fine.

My system is a NUC12SKNi72, OS is WIn11 . The system was running fine with older drivers, the issue started during installation of the latest Arc driver 31.0.101.4953. 

The issue persists after restarts, complete power removal, and updating to the latest BIOS 0058, using different monitors and cables (both hot-plug and plugging before power on). 

Note: This driver update was not shown in the "Arc Control", which claimed the driver was up to date. A game CoD was upon startup suggesting an update to this version 31.0.101.4953, thus I downloaded the driver package from the Intel Arc drivers (not NUC) page. The driver installation mentioned that "graphics firmware" would be updated, referring to something about HDMI.

Downgrading by clean install to the an older driver 31.0.101.4887 (also from the Arc drivers page, not NUC) doesn't help. The "Arc Control" again claims the drivers are up to date, even though an newer WHQL version seems available.

Downgrading the driver by clean install to 31.0.101.4575 from the NUC12SKNi72 download page fixes the issue.

Conclusion: The drivers from the Arc page might break some functionality when used not on an discrete Arc graphics card, but some customized product (like an gaming NUC like I have). That doesn't help the original poster unfortunately, since they seem to have a graphics card... Only idea: Maybe get the driver directly from the card manufacturer page, in case its not an Intel branded one but for example Sparkle/TUL?

[Jean_Intel]

Hello Adnan1,

We are jumping in your thread to see if you have been able to check the our previous post. Let us know if you have been able to try using another monitor or different DisplayPort cables to rule out any potential hardware problems.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello @Grottenolm,

We see that you are experiencing a similar issue. However, since you have a different system environment as you have a NUC12SKNi72 with an Intel Arc A770M, we would recommend you open a new thread to receive more personalized troubleshooting.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Adnan1,

We have not heard back from you, so we will proceed to close this thread. If you need further assistance, submit a new question, as Intel will no longer monitor this thread.

Best regards

Jean O.

Intel Customer Support Technician