Intel Arc A770 issues with New Microsoft Teams

Pob · ‎12-06-2023

Old version of Teams works fine, this issue only happens when New Teams is enabled.

Video feeds and Shared Screens are not displayed in meetings.

This has been the case for all driver versions I have tested.

I don't see this problem with previous AMD RX580 4GB

Arc A770 8GB, latest 4973 drivers, recently used DDU.

Ryzen 5900X CPU, 64GB DDR4 3600, Benq 1920x1080p monitor.

Windows 11 23H2 (but also same issue with 22H2)

When I first noticed the issue I reverted back to old Teams, but Microsoft has started pushing new Teams.

I thought it had been fixed when video worked in a direct call with a colleague, but in a scheduled external meeting, the issue remains.

Jean_Intel · ‎12-06-2023

Hello Pob

Thank you for posting in the Intel Communities. We are here to help you with the Microsoft Teams issue you have described.

To better assist you, we would like to ask for the following information:

What is the affected Microsoft Ream version? To check the app version, install the Microsoft Article: Find the version of Microsoft Teams you're using
Provide us with more system details by attaching the Intel®️ System Support Utility (Intel®️ SSU) report to your next response.
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎12-11-2023

Hello Pob,

We are jumping into your thread to check if you have been able to check our previous post. Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎12-14-2023

Hello Pob,

Unfortunately, we will proceed to close this thread as we have not heard back from you. If you need additional information, please submit a new topic since this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician