Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1014

[pleasehelp2025]

i have done all suggested things..

clean install, manual install but no matter what I get the error 1014 and 1000.

I am only installing it because your support app tells me I have updates, but then fails.

And as of now I cant change the brightness level.

BaseBoard Manufacturer:"HP"
BIOS Mode:"UEFI"
BIOS Version/Date:"AMI F.31 , 09/26/2024 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"69.21"
Platform Role:"Mobile"
Processor:"11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz , GenuineIntel"

Intel64 Family 6 Model 140 Stepping 2
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Realtek High Definition Audio"
Sound Card:"USB Audio 2.0"
Sound Card:"Intel® Smart Sound Technology for Digital Microphones"
System Manufacturer:"HP"
System Model:"HP Laptop 17-cn1xxx"

not sure why it says platform role MOBILE?

that information came from your support logs.

I have successfully installed Version:
32.0.101.6734 in april.

However, it reverted to 31.0.101.4502 and now cant change it?

all windows update done,

Windows 11 home 64 bit

24H2

Windows Feature Experience Pack 1000.26100.83.0

I am trying to install

Version:
32.0.101.6790Release date:
May 2, 2025Size:
873.13 MB

8.00 gb ram

what to do next?

Thanks in advance

[ArchieD_Intel]

Hi pleasehelp2025,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you tried using the OEM driver and performing clean installation?
• When did the issue start? Was it after a specific update?
• What are the troubleshooting steps that you tried so far?

The term "MOBILE" refers to systems designed for portable or mobile devices, such as laptops.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi pleasehelp2025,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi pleasehelp2025,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

Best regards,

Archie D.

Intel Customer Support Technician

[Marcel1956]

No tengo wireless y bluetooth

[AlHill]

@Marcel1956   Start a new thread for yourself, in the proper forum, and fully describe your problem.

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]