Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 999

[deshipley]

It will not install after several times. 

[JeanetteC_Intel]

Hello deshipley,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Could you please specify the driver version and provide the link you attempted to install that resulted in error code: 999?

2) Are you experiencing graphics issues that prompted you to update or install the driver?

3) How did you install the driver? Did you do it manually or use a driver updater tool?

Additionally, I highly appreciate you sharing your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[deshipley]

Here is the scan results

[deshipley]

driver from intel support not working

[JeanetteC_Intel]

Hello deshipley,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[VARADHARAJAN]

@deshipley   What is the error messages you are getting while installing?

[JeanetteC_Intel]

Hello deshipley,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician