Intel Core i7-7500U Intel HD Graphics 620 5k Monitor

[DaveP]

Hello,
I have this laptop: Porsche Design Book One. It has an output 4096x2160@60Hz. => 8.8k

I have this monitor:
Samsung LC49RG90SSUXEN
5120x1440 => 7.3k

When I connect my laptop to the monitor I don't get the resolution I want.
I only get 3840x1080.

What do I need to do?

Thank you in advance for your help

[DaveP]

Hi 
After more research and updating some drivers i get the results seen in the attachment...
my laptop recognizes the resolution and the second screen. BUT it fails to be viewed on the monitor. the monitor is keeping looking for new sources...

what is your guess why i dont get any picture on my monitor?

best,
david

[Maria_R_Intel]

Hello DaveP,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• By any chance, did you test straight connections? (HDMI* to HDMI*, DisplayPort* to DisplayPort*)

Provide us with the below reports:

Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

With the external display connected, provide the Intel* Graphics Command Center report:

>Go to the Intel Graphics Command Center

>Support

>System Diagnostic

>Generate report.

>Attach the report file.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello DaveP,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello DaveP,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician