Intel® Core™ i7-8550U CPU @ 1.80GHz maximum monitor resolution

[Vulkany]

Hi,

I have and Laptop with a Intel Core i7-8550U CPU @ 1.8GHz and with a Intel® UHD Graphics 620.
I've bought an external monitor with a maximum resolution of 2560x1440 and 240Hz refresh rate.
In the Intel Graphics Control Panel I'm not able to change the resolution above 1920x1080.
Is this due to a CPU limitation or I'm missing something?

Thanks

[David_G_Intel]

Hello Vulkany

Thank you for posting on the Intel️® communities. We need more information to answer your request, please share with us the following:

• Which connections do you use? (Laptop port, cables, adapters?, monitor port)
• Which is the model of the laptop and monitor?
• Intel® Graphics Command Center report 
  • Open the application 
  • "Support" > "System Diagnostic" > "Generate Report 
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

We received your internal message and we will close this thread as you requested. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician