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Intel® Core™ i7-8550U CPU @ 1.80GHz maximum monitor resolution

Vulkany
Beginner
471 Views

Hi,

I have and Laptop with a Intel Core i7-8550U CPU @ 1.8GHz and with a Intel® UHD Graphics 620.
I've bought an external monitor with a maximum resolution of 2560x1440 and 240Hz refresh rate.
In the Intel Graphics Control Panel I'm not able to change the resolution above 1920x1080.
Is this due to a CPU limitation or I'm missing something?

Thanks

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2 Replies
David_G_Intel
Moderator
448 Views

Hello Vulkany


Thank you for posting on the Intel️® communities. We need more information to answer your request, please share with us the following:

  • Which connections do you use? (Laptop port, cables, adapters?, monitor port)
  • Which is the model of the laptop and monitor?
  • Intel® Graphics Command Center report 
    • Open the application 
    • "Support" > "System Diagnostic" > "Generate Report 
  • Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
441 Views

We received your internal message and we will close this thread as you requested. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G. 

Intel Customer Support Technician  


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