Intel DCH driver Silent Install Non-Interactive

[Mikeh361]

I'm trying to update the HD Graphics 530 drivers on systems in our environment to appease an Adobe popup about the drivers being out of date. I can update the drivers silently while I'm logged onto a system using the --fresh --silent arguments....

But, we use Configuration Manager to manage systems and so installs are run under the SYSTEM context... Looking at the IntelGFX.log file it detects that:

[INFO}Non-Interactive mode flag: True

|WARN|Non-Interactive mode flag: True. Forcing interactive mode. ||

|ERROR|Forcing interactive mode failed. ||

|INFO|Closing the user interface window. ||

|INFO|Exiting application with exit code 1... ||

There's no way I'm logging into 200+ systems to run these updates manually. Am I missing an argument that allows the drivers to be installed silently without an interactive user connected?

[Alberto_R_Intel]

Mikeh361, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Were you able to successfully use the silent installation method on those machines before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

If it is possible, please attach the SSU report from at least one of the computers, so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

In the following link, you will find additional details about the command line installation for graphics drivers that might be useful for you:

https://www.intel.com/content/www/us/en/support/articles/000006773/graphics.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Mikeh361]

I'm using these drivers for the first time. Prior to that we just used the drivers supplied by Dell. 

No hardware changes.

Using Windows 10 19044.2251. 

Well versed in the command line install... Have tried --fresh --silent arguments and --uninstall --silent followed by --overwrite -silent and/or just --silent.

Attached are the logs I just pulled from one of the machines.

[exhaustedtech]

I'm also having this issue and cannot push drivers with SCCM. I've never tried previously but need to use it going forward.

2022/12/12 19:36:24.965|WARN|Non-Interactive mode flag: True. Forcing interactive mode. ||
2022/12/12 19:36:24.965|ERROR|Forcing interactive mode failed. ||
2022/12/12 19:36:24.965|INFO|Closing the user interface window. ||
2022/12/12 19:36:24.965|INFO|Exiting application with exit code 1... ||

I've spent weeks trying to install it with various methods, arguments, etc. We need a way to install DCH drivers non-interactively. It's not feasible to have someone go to every machine (in our case, nearly 1000) to update the drivers. It keeps trying to force interactive mode.

[exhaustedtech]

While we're on the topic, please allow the installs to occur from system folders. By default, SCCM stores and executes the files in c:\windows\ccmcache but if I try to run it from there, it gives the error that it must be installed from a non-system folder. So I have to create multiple extra steps and scripts to move the file elsewhere and run from a different folder.

[Alberto_R_Intel]

exhaustedtech, Thank you for posting in the Intel® Communities Support.

At this point, we are waiting for Mikeh361's response as well. Thank you for your patience.

As an option, you can also submit your inquiry on a new thread:
https://communities.intel.com/community/tech

Regards,

Albert R.

Intel Customer Support Technician

[exhaustedtech]

We're having the same issue and I sent the logs. Do I need to start another thread in order for you all to look at my issue, even though it's the same?

[Alberto_R_Intel]

exhaustedtech, Thank you very much for your response.

No, it is not necessary, it was just an alternative since we are waiting for Mikeh361's response.

Regards,

Albert R.

Intel Customer Support Technician

[exhaustedtech]

I opened one, just in case Mike figures his out and doesn't reply here. I still need it looked into for my sake

[Alberto_R_Intel]

Hi exhaustedtech, Thank you very much for sharing those updates.

Sure, perfect. We completely understand and we will be more than glad to assist you with this scenario on your new thread.

Regards,

Albert R.

Intel Customer Support Technician

[Mikeh361]

I did reply yesterday to your request for logs etc

[Alberto_R_Intel]

Mikeh361, Thank you very much for providing that information and the logs.

Yes, let me apologize for that, for some reason I did not see your post yesterday. We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Mikeh361, I just received an update on this matter.

While we are still working on this case, besides the information you posted peviously, we just wanted to confirm:

What is the command requesting from you, what do you see when the "User Interface Window" occurs?

Regards,

Albert R.

Intel Customer Support Technician

[Mikeh361]

I'm not using the user interface window in my case. I'm running everything silently. I haven't gotten to the point where I'm trying to install out of ConfigMgr (SCCM) so I can't say what'll happen when I try to install out of the C:\Windows\ccmcache directory. 

The commands though being used are installer.exe -u -s to uninstall the old drivers and installer.exe -o -s to install the current ones. I was trying to use installer.exe --fresh --silent but found that was killing the powershell process my script was running under.

[igtechn]

Hello Mikeh361,

If it's still relevant - try to solve this problem by replacing the installer "installer.exe" (ver. 1.0.691.0) in the driver distribution (gfx_win_101.2115.zip) with another version "installer.exe" (1.0.718.2) from newer driver distribution -  gfx_win_101.4032.zip Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows* 

[Mikeh361]

Hey igtechn

I had some time yesterday afternoon so I tried what you suggested.. just replaced the installer.exe in the 31.0.101.2115 with the installer.exe from the 31.0.101.4032 drivers and it sort of worked. 

The installer ran fine but you still can't run into from a "system" directory (so anything under C:\Windows). Had to get creative and copy the files to a new directory under C:\Temp to run the installer out of ConfigMgr. Pushed to a few systems over night and this morning they are indeed upgraded to the 31.0.101.2115 driver.

Thanks for the suggestion as this will work as a work around for now.

[Alberto_R_Intel]

Mikeh361, Thank you very much for sharing those details.

We will continue with our research on this matter. Once I get more information, I will post all of it on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[exhaustedtech]

Mike, it looks like they turned this into a known issue and state it's resolved- Graphics Drivers Forcing Interactive Mode during Install (intel.com)

I probably won't be able to test it for a bit but hopefully this helps!

[Alberto_R_Intel]

Hello Mikeh361, I just received an update on this matter.

exhaustedtech, Thank you very much for providing those details.

As exhaustedtech posted, we just created an article with the possible resolution for this scenario.

Please let us know if the information in the article information was useful for you.

Regards,

Albert R.

Intel Customer Support Technician

[Mikeh361]

Sorry for the delayed reply. Yesterday was our first day back from the holiday break and I didn't get a chance to look at this until this morning.

Unfortunately, the drivers listed in the link that exhaustedtech posted won't install even if I just try to run them manually. The error message is "No driver was found that can be installed on the current device. Installer exit code: 8" I suspect its because the processor is an i5-6500 and I don't see that as supported on the download even though the HD Graphics 530 chip is listed as an affected version.

[Alberto_R_Intel]

Mikeh361, No problem at all, thank you very much for letting us know those updates.

We are sorry to hear the issue persists after trying the suggestions provided in the article.

We will continue with our research on this matter. As soon as get more details, I will post all of them on this thread.

Regards,

Albert R.

Intel Customer Support Technician