Intel DSA stopped working

[Habu76]

Hello,

My DSA has stopped working now for the past few weeks.  I repaired then tried to uninstall and reinstall DSA but still, it didn't work.  I tried cutting and pasting the URL to another browser and that didn't work either.

Looking at another trouble ticket I tried to repair Microsoft.NET, Microsoft ASP.NET, and Microsoft Windows Desktop Runtime but that didn't work for me.

I ran SSU64 and have attached the results.  Not sure if that will be helpful.

Thanks in advance

[KennethB_Intel]

Hello Habu76,

Thank you for reaching out to the Intel Community Forum. I understand that Intel Driver & Support Assistant (DSA) has stopped working even after you attempted repair, uninstalled/reinstalled, and tried accessing the URL through another browser. I also see that you repaired Microsoft .NET, ASP.NET, and Windows Desktop Runtime without success.

To assist you further, could you please provide the following details:

• Have you tried clearing your browser cache or using a different browser entirely?
• Have you tried updating your browser?

Please share these details so I can provide more accurate troubleshooting steps. We will wait for your response to continue assisting you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Habu76]

Hello Kenneth.

I cleared the cache on the browser and went into settings and got the newest updates.  As mentioned in my original post just for grins and giggles I did use a different browser.

Thanks

Bob

[RandyT_Intel]

Hello @Habu76,

I'm reaching out on behalf of Kenneth, To address errors encountered in Google Chrome, particularly the message "Sorry, Something Went Wrong While Trying to Scan" when using the Intel Driver and Support Assistant, specific steps can be followed to resolve the issue.

It is also suggested to check for issues related to Chrome plugins by accessing the browser's settings and verifying if any special permissions are required for the site in question. If problems persist, trying alternative browsers like Mozilla Firefox or Microsoft Edge may be beneficial.

Recommended Steps:

1. Go to Browser Settings
2. Click on Privacy and Security
3. Navigate to Site Settings
4. Scroll down to Permissions
5. Select Additional Permissions
6. Scroll to the last option, Local Network Access
7. Add intel.com under Customized Behaviors
8. Once the domain is added under “Customized Behaviors,” click on the three dots next to it and select “Allow.”

In some instances where above does not work, Browser needs to be reinstalled.

Let me know if there's any changes.

Best regards,

Randy T.

Intel Customer Support Technician

[Habu76]

Randy,

You're a star!  The Local Network Access was set to 'block'.  I switched to 'allow' and now the software works.

Thank you very much.  I hope you have a Happy New Year

Bob

[KennethB_Intel]

Hello Habu76,

Thank you for letting me know. I am glad to hear that switching the Local Network Access setting to 'allow' resolved the issue and your software is now working properly.

I appreciate your confirmation, and I will now close this thread.

Wishing you a happy New Year as well!

Best regards,

Kenneth B.

Intel Customer Support Technician