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Hello dh351,
Thank you for posting on the Intel️® communities.
To have a better understanding of your issue, please provide me with the following:
- When did the issue start?
- Which driver are you using?
- How did you delete the previous Intel® DSA version?
- Check Intel® DSA service.
- Ensure the Intel® DSA Service shows a status of Running.
- In Windows Search, type Services and scroll to find Intel® Driver & Support Assistant.
- Confirm the Status shows Running; if it isn't running. Then start the service if necessary by right-clicking and choosing Start.
- Check to see if any Windows* updates are pending.
- Restart the system.
Best regards,
Jean O.
Intel Customer Support Technician
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I have uninstalled it from apps and deleted it from the bin etc completely wiped removed and cleared disk. Then I had reinstalled it. I have tried chrome mozzila and Edge and some other browsers all the same issue on all browsers.
Status is running like normal
All updates are complete as normal
I do not see anything that can stop the system from scanning it seems so strange here !
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Hello dh351,
The latest version available for the Intel® DSA is version 22.2.14.5.
Since the Intel® DSA scan still isn't working, these are additional steps that can be taken if the Intel® DSA:
- Clear the browser cache and close the browser.
- Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello dh351,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello dh351,
I hope you are doing fine.
I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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