Hello @Gustavo1
Thank you for posting on the Intel® communities.
Tenga en cuenta que solo puedo apoyarlo en el idioma inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.
We understand that when running the Intel® Driver & Support Assistant (Intel® DSA), there is an error message saying "Sorry, something went wrong while trying to scan".
In case you haven't tried yet, we recommend going through the following steps:
You may also try to completely uninstall using the special Intel® Driver & Support Assistant Uninstaller which removes all files related to Intel DSA and then do a fresh install of the latest version again.
If the issue persists, please provide the following information to check this further:
1- What browser are you using and version number or build number:
2- Do you have any browser plug-ins (ad blocking or script blocking)?
3- Are you a home user? If yes, what is the brand and model of the router?
4- Do you have security or anti-virus software installed, if yes, please provide details.
5- Are you on a company network?
6- Please attach all the Intel® DSA files zipped from the following 2 folders (not just .log files but all the files in the folder):
- C:\ProgramData\Intel\DSA\Logs
- C:\ProgramData\Intel\DSA\Data
NOTE: the ProgramData folder may be hidden by default so you may need to un-hide it to view the Intel® DSA log files. Instructions to un-hide are: > Windows File Explorer > View > Show/Hide: check the box for "Hidden Items".
7- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Note:
Due to the following reasons, Intel® Driver & Support Assistant may not be able to detect your hardware:
- You have an older component.
- Your component is discontinued or isn't supported.
- You have a component not produced by Intel.
- You have a customized graphics driver pre-installed by the computer manufacturer.
- The component isn't in our database.
Best regards,
Andrew G.
Intel Customer Support Technician
