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Intel GPU driver incompatibility with DaVinci Resolve 16 video editor

Palmplex
Beginner
1,163 Views

I have a Windows 10 pc, Dell XPS 8940 with both a RTX3070 GPU and Intel® UHD Graphics 630 .  DaVinci Resolve 16 or 17  ( video editing software) crashes on starting the app unless I manually remove the Intel GPU drivers using DDU ( Display Driver uninstall utility ) and stop windows updating them so it defaults to the Microsoft basic driver.  Only then will Resolve start.

I've re-installed the latest Intel drivers but Resolve crashes again so I've gone back to basic drivers.

Any fix for this ?    Its been a known bug since at least September 2019

Thanks 

 

 

0 Kudos
2 Replies
Stefan3D
Honored Contributor II
1,155 Views

"I manually remove the Intel GPU drivers"
Instead of that try to deactivate Intel GPU in device manager.

What happens if you force high performance GPU in Windows settings->display->advanced graphics?

Find crash dumps at
c:\Users\%username%\AppData\Local\CrashDumps\
c:\Users\%username%\AppData\Local\Temp\
to investigate

Otherwise upload an SSU report

Dmitry_R_1
Beginner
920 Views

New version of DaVinci Resolve 17 starts to crash on Intel OpenCL driver.

Intel Graphics drivers: 20.19.15.5171 (latest on this moment).

Exception thrown at 0x00007FF9A56F71FD (igdmcl64.dll) in Resolve.exe: 0xC0000005: Access violation reading location 0x0000000000000037.

> igdmcl64.dll!00007ff9a56f71fd() Unknown
igdmcl64.dll!00007ff9a56f6f89() Unknown
igdmcl64.dll!00007ff9a56f4db7() Unknown
igdmcl64.dll!00007ff9a56f4ede() Unknown
igdmcl64.dll!00007ff9a56f8184() Unknown
igdmcl64.dll!00007ff9a562a2fa() Unknown
igdmcl64.dll!00007ff9a562a411() Unknown
igdmcl64.dll!00007ff9a562a5cd() Unknown
igdmcl64.dll!00007ff9a5629eee() Unknown
igdmcl64.dll!00007ff9a5525626() Unknown
igdmcl64.dll!00007ff9a5522124() Unknown
igdmcl64.dll!00007ff9a551a786() Unknown
igdrcl64.dll!00007ff9a5b2f7f7() Unknown
igdrcl64.dll!00007ff9a5b23f01() Unknown
igdrcl64.dll!00007ff9a5b231bb() Unknown
igdrcl64.dll!00007ff9a5b1311a() Unknown
igdrcl64.dll!00007ff9a5ab88cc() Unknown
igdrcl64.dll!00007ff9a5b01028() Unknown
Resolve.exe!00007ff6edddb2a0() Unknown
Resolve.exe!00007ff6edddb83a() Unknown
Resolve.exe!00007ff6edddaa93() Unknown
Resolve.exe!00007ff6eddd8eb5() Unknown
ucrtbase.dll!00007ffa698a1bb2() Unknown
kernel32.dll!00007ffa6b267034() Unknown
ntdll.dll!00007ffa6bd62651() Unknown

 

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