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Intel® Graphics UHD driver refuses to install

Ben23
Beginner
1,189 Views

Hello Intel community, 

I have been trying to install the latest version of my graphics driver (as reported by Intel DSA), the download and install goes fine, I restart my laptop, and tells me that I need to update my graphics driver again with the SAME update. I also several games that notify me that my drivers are out of date, however my windows is fully updated (using the check for driver updates function). 

I have checked with my OEM and Version V30.0.100.9864 of the Intel® Graphics – Windows* DCH Drivers is the recommended download by both Intel AND ASUS.

My laptop specs are:  ASUS Vivobook S13 S333JA

Devices and Drivers

PROCESSOR

Intel® Core™ i5-1035G1 CPU @ 1.00GHz

GRAPHICS

Intel® UHD Graphics

 
AUDIO

Intel® Display Audio

Realtek High Definition Audio

THX Spatial - Synapse

NETWORKING AND I/O

Intel® Wi-Fi 6 AX201 160MHz

Intel® Wireless Bluetooth®

 
MEMORY

8 GB

STORAGE

INTEL SSDPEKNW512G8

 

I have tried uninstalling and re-installing the DSA, as well as the mentioned driver with no change in the problem.

Hopefully someone can help me out or point me in the right direction

Many thanks 
B

 

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3 Replies
Alberto_R_Intel
Employee
1,164 Views

Ben23, Thank you for posting in the Intel® Communities Support.

 

In reference to the problem with Intel® DSA, we recommend to try scanning with different browsers. Intel® DSA only works with: Chrome, Firefox and Edge. 

You can attempt to clear the browser cache and then try rescanning the Intel® DSA app to install the driver.

 

If the problem persists, even though you mentioned that you already tried to reinstall the tool, run the Intel® Driver & Support Assistant Uninstaller version 22.5.33.3:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

 

Restart and install the latest Intel® Driver & Support Assistant tool version 22.5.34.2::

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=dsa

 

If the issue remains, please:

 

-Attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

 

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

 

Here you have the instructions to gather the files needed:

https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.html

 

Regarding the driver installation, we suggest installing the driver manually.

 

We always advise to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

I looked on ASUS website and as you described above, the latest graphics driver version for your machine is V30.0.100.9864. Try a clean installation of that driver, following the instructions in the links below, since it is the proper one for your system:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.asus.com/Laptops/For-Home/Vivobook/Vivobook-S13-S333/HelpDesk_Download/?model2Name=ASUS-Vivobook-S13-S333JA

 

Even though the Intel® graphics drivers are generic, for testing purposes, you can also try a clean installation of our latest graphics driver version 30.0.101.3413:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
1,126 Views

Hello Ben23, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,063 Views

Hello Ben23, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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