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Hello Orcadian,
Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).
In order to better assist you, please provide the following:
1. You manually installed version 31.0.101.3790/31.0.101.2114 and Intel® Driver & Support Assistant (Intel® DSA) is asking you to install the same version, is that right?
2. Which browser are you using to open the Intel® Driver & Support Assistant (Intel® DSA)?
3. Did you try a clean installation of the Intel® Driver & Support Assistant (Intel® DSA)?
Best regards,
Deivid A.
Intel Customer Support Technician
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Hello Orcadian,
Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.
Regards,
Deivid A.
Intel Customer Support Technician
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What I do to install the driver and the process followed. The Intel Driver Support programme alerts me to a new updated driver I go to the programme which connects to the internet using Google Chrome on Windows 11 the programme then asks if I want to download the new driver I click yes and the Driver gets downloaded by the programme Once down loaded the programme then asks if I want to just install the new driver OR do I want to do as recommended by the programme and do a fresh install which completely removes and replaces the old driver I then Reboot as recommended.
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Hello Orcadian,
Thanks for the confirmation. Based on your issue, I would like you to try the following:
1. Check to see if any Windows updates are pending.
2. Clear the browser cache and close the browser.
3. Try disabling your Ad Blocking extensions and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage.
4. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool and reinstall the tool.
- Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
- Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=Intel%20driver
Regards,
Deivid A.
Intel Customer Support Technician
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Hello Orcadian,
After checking your thread, I would like to know if you need further assistance.
If so, please let me know.
Regards,
Deivid A.
Intel Customer Support Technician
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Hello Orcadian,
I was checking your thread and see that we have not heard back from you.
I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.
Regards,
Deivid A.
Intel Customer Support Technician

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