Intel Graphics software will not install, only driver.

[CaseyD]

Hello,

I've tried everything to try to get the intel graphics software to install, but only the driver installs. After installation is complete, its show a red x next to intel graphics software and a green check next to the driver installation when installing in safe mode. When installing NOT in safe mode, it only shows the driver was installed and it does not mention the intel graphics software. 

My previous GPU drivers and software were removed with DDU previous to this. 

What else can I do if the software won't install? Try an older software package? 

Thanks 

[CaseyD]

As a follow-up, just for more info. I'm using a Sparkle B580 12GB. Windows 11 with all updates installed and I'm using the latest driver package.

[DeancR_Intel]

Hi CaseyD,

Thank you for posting in the Community!

Please make sure you provide the following basic information when reporting a bug:

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

Let me know if the issue still persists with the latest driver.

Best regards,

Dean R.

Intel Customer Support Technician

[CaseyD]

Hello. I provided in a follow-up post that I did use DDU in safe mode and it was the latest WHQL driver. I also tried the newest 101.6458_101.6257 and have the same issue. Windows 11 settings under installed apps it shows that the Intel Graphics Software is installed, but it's not available from the program menu and I can't find it anywhere on my machine to run the program.

Where would it normally be installed? 

See attached screenshots. Thanks.

[Mike_Intel]

Hello CaseyD,

Thank you for the update.

Please help generate the SSU logs of your system. Kindly refer to the link below on how to get the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[CaseyD]

Attached is the generated log. Let me know if there's anything else I need to do.

Thanks

[DeancR_Intel]

Hi CaseyD,

I suggest doing the following with the latest driver:

• Manually extract the driver using 7zip, here's the link for reference: Download 7zip
• Find the IntelGraphicsSoftware_Release.exe in the extracted file.
• Kinley Install it manually on your system.

Let me know if you have successfully downloaded the software.

Best regards,

Dean R.

Intel Customer Support Technician

[CaseyD]

I extracted the driver and ran the IntelGraphicsSoftware install file and it only gives me the option to uninstall, but I don't see it installed anywhere on my system. It's not in the start menu or any program files that I can see. 

See attached.

[DeancR_Intel]

Hi CaseyD,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information. 

Best regards,

Dean R.

Intel Customer Support Technician

[CaseyD]

I'm happy to report that even though the latest driver update 32.0.101.6559 game me a message saying my graphics card was unsupported, everything installed, and I can now access Intel Graphics Software.

[LAnehardware]

hello I don't see intel graphics software neither

Bonjour je ne vois pas aussi intel graphics software

[Felipe_Intel]

Hello! Can you check with the driver we published on Monday? As you can see above, for CaseyD issue was solved with this driver.  

[LAnehardware]

Yes It is good now Thanks a lot

[Felipe_Intel]

HI! @CaseyD I'm glad to hear that. Would you mind to perform a DDU and double check if everything get installed correctly without any weird message?

[DeancR_Intel]

Hi CaseyD,

This is to inform you that the issue should be fixed by updating the Intel Graphics driver to version 32.0.101.6559. You can download it via this link: Intel® Arc™ & Iris® Xe Graphics - Windows*

I agree with @Felipe_Intel, you can try doing DDU to see if the message will not show. You may follow the steps here: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi CaseyD,

I wanted to check in regarding my previous message about your inquiry. Have you had a chance to look it over? If you have any questions or need additional information, please don't hesitate to reach out. I'm here to assist you!

Best regards,

Dean R.

Intel Customer Support Technician

[CaseyD]

Hi Dean,

It did not see the message after doing DDU a second time. I have no other issues at this time.

Thanks,

Casey

[DeancR_Intel]

Hi CaseyD,

Thank you for letting me know. I'm really glad to hear that running DDU a second time resolved the issue. I would like to know if I can close this thread if you don't have any other questions.

Best regards,

Dean R.

Intel Customer Support Technician

[CaseyD]

You can close the thread. The driver update did the trick. Thanks!

[DeancR_Intel]

Hi CaseyD,

Thank you for your confirmation. I will proceed to close this inquiry. If you ever need assistance with your Intel products or devices in the future, please feel free to contact us, and we'll be more than happy to assist you! I'm looking forward to our next conversation. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi CaseyD,

I would also like to share this link Intel® Graphics Software Isn’t Being Installed with Driver for future reference in case you have encounter a similar issue. I will close this inquiry once again.

Best regards,

Dean R.

Intel Customer Support Technician