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Well, i've tried to play some games lately, some work well some don't and hangs my entire computer forcing me to shut it down in the power button.
I'm pretty sure that this is drivers problems, i've already updated my bios, my computer is completly clean and yet this happens to me several times a day which is very annoying.
My Spces:
- i5 3750k
- Asrock Z77 Pro 3
- 8GB DDR3 1600
- 120 SSD
My resolution is 1024x768.
Please, help me with this.
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- Intel® Gaming
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Have you tried games listed on the following page?
http://www.intel.com/support/graphics/sb/CS-033387.htm Graphics | Sample of popular games playable with Intel(R) HD Graphics 4000/2500
I suggest you check and review the information posted on the following article:
http://www.intel.com/support/graphics/sb/CS-033945.htm Graphics | Game troubleshooting with Intel graphics products
And then from that same article, follow the instructions under Checklist for contacting Intel Customer Support.
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i've played Dishonored and Max Payne 3 from that list. I remember that MP3 crashed the computer. Dishonored runned just fine from what i remember.
i already tried several drivers versions and the problem persists, i'm using windows 8
I've submited support sending out this thread link, hope to see some help.
Thanks.
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We may assist you over this channel too if you would like, however you should be more specific on what games are you having issues with, what troubleshooting steps you have tried, what versions of drivers are being used, what hardware and computer is this and the reports that are requested from the article that I have mentioned.
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I'm having issues with this game, the one i've been playing lately: https://beta.gface.com/warface GFACE | Home
Today the computer had crashed 2 times within 2 hours of trying to play, this is getting very annoying.
i've set Maximum Performance to Intel Graphics Power Plan, also set high priority to the game process in the task manager. About the graphics drivers i've used several: version 15.31.9.64.3165 (9.18.10.3165); 15.31.17.64.3257 (9.18.10.3257); yesterday i installed the ones that are in the motherboards page: http://www.asrock.com/MB/overview.asp?cat=Download&os=Win864&Model=Z77%20Pro3 ASRock > Z77 Pro3 ; 15.28.6.64.2857 (9.17.10.2857) still it's all the same. i've updated my bios to the lastest update also.
I'm now with version (10.18.10.3316) from the windows update, and yet its all the same, still crashes.
You mean the information in here: http://www.intel.com/support/graphics/sb/CS-033945.htm Graphics — Game troubleshooting with Intel graphics products regarding dxdiag, system info, etc? If so, how do i attach them to here? i've dxdiag and msinfo32, if i press ctrl + alt + f12 nothing happens regarding to the information center.
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Please just copy and paste the reports, the ones we may need the most are dxdiag and graphics report:
http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics | Intel(R) Graphics Driver Report
Include information on any error messages that you are getting and version of the browser and game.
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------------------
System Information
------------------
Time of this report: 10/15/2013, 18:02:39
Machine name: BROOK
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_rtm.130821-1623)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 07/12/13 15:12:55 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 7120MB RAM
Page File: 900MB used, 7371MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09
Display Memory: 1792 MB
Dedicated Memory: 992 MB
Shared Memory: 800 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: FLATRON L1510
Monitor Id: GSM3B55
Native Mode: 1024 x 768(p) (60.004Hz)
Output Type: HD15
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3316 (English)
Driver Version: 10.18.10.3316
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/3/2013 23:42:48, 12130304 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4222-11CF-0D77-6821B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0162
SubSys ID: 0x01621849
Revision ID: 0x0009
Driver Strong Name: oem1.inf:5f63e53413eb6103:iIVBD_w81:10.18.10.3316:pci\ven_8086&dev_0162
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE...
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Have you checked for any known issues with the game developer?
If the system is just locking up I do not see a clear indication that the root cause will be the video drivers, as it might be the browser or the game itself what is locked.
Please check with your game developer for debugging information so we may take a look into it to proceed further.
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I asked around players in the game and none was having the same issues as me, plus as i said before i remember facing this issue with Max Payne 3 so it's no a unique game problem.
All works fine, browser, etc except when the computer fully hangs and i can't do anything.
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Does it hang also in 3dmark or just in some specific game?
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