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Beginner
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Intel HD 530, Windows 10 1703 - Netflix problem

Hello,

I recently update driver to ver .15.47.02.4815

 

In that version Netflix stop working on Microsoft Egde browser and Neflix app.

Roll back to ver 15.46.05.4771 solve this problem.

But in this version system is not waking up from sleep...

Why all drivers for Skylake processors are somehow broken...

Thanks for any help/sugestions,

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4 Replies
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Community Manager
32 Views

Hello pluri,

 

 

 

Thank you for reaching the Intel Communities.

 

 

I understand you are facing some troubles with the system you have, and for sure I can certainly check on the problem and proceed with a possible solution or find the source.

 

 

 

Let me gather up some data to have a better understanding of the scenario faced:

 

  • Attach the dxdiag report (how to get it, below)
  • What is the problem faced with Netflix? Please further elaborate
  • If possible, provide screenshots of the problem
  • Are you using the latest version of the app?
  • Have you tested different versions? (If available)

How to get the dxdiag report?

  1. Press the windows key + r
  2. Type dxdiag in the window that appears and hit ok
  3. Look for the button "Save All Information" it will create the dxdiag.txt file
  4. Attach the dxdiag.txt file to your answer

Thanks,

 

Esteban C
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Community Manager
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Hello pluri

 

This is to do a follow up to your case and find out if you were able to check my previous answer.

 

Thanks,

 

Esteban C
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Beginner
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Same problem here. As the OP didn't reply, I am. Windows 10 FCU, all latest updates. Intel 630 and 15.47. Symptoms:

- Netflix store app (latest) hangs at the splash screen

- Edge crashes at the Netflix profile selection screen

- IE 11 also crashes

Dxdiag attached.

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Community Manager
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Hello Breach,

 

Thank you for the report.

I understand this may be a similar situation to the original post, but I would like you to create a new post with the explanation of the issue faced and the information from this article as well:

 

Regards,

 

Esteban C
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