Community
cancel
Showing results for 
Search instead for 
Did you mean: 
YTepo
Beginner
215 Views

Intel HD 530 never activate my 3rd monitor

Hi !

 

I bought 3 monitors to use on my computer. The monitors uses the Display Port 1 and 2 on my motherboard AND the 3rd monitor uses the DVI port.

 

The 3rd monitor is never enabled by default on boot. Every time, I need to go back to Intel Display and "detect" the monitor for it to fire-up. I tried to save the profile, but it doesn't work.

 

Is there a way to solve this ?

0 Kudos
4 Replies
Alberto_R_Intel
Moderator
64 Views

YTepo, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

Which Windows* version are you using?

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

YTepo
Beginner
64 Views

Hi AlbertR...

 

Sorry for the delay, I was out of town.

 

My motherboard is a Asus Q170M-C.

It is a desktop computer and it's about 1 year old.

 

I purchased the 3rd monitor about 2 months ago, since I had 2 Display port and a DVI connector.

I can see the image on all 3 monitors, but the 3rd one (DVI) only display when I go to the Intel Parameter and detect the monitor.

 

I am using Windows 10 (1607) LTSB, since it is a corporate computer. Currently, I cannot upgrade toe OS to a newer version.

 

Thanks !

 

 

Alberto_R_Intel
Moderator
64 Views

Hello YTepo, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
64 Views

Hello YTepo, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Reply