Intel HD 630 BSOD with APC_INDEX_MISMATCH igdkmd64.sys 23.20.16.4877

[LEPST2]

Hi. I started experiencing BSOD with APC_INDEX_MISMATCH of the offending driver igdkmd64.sys. I had posted on Microsoft's fourms but as it appears to be Intel driver related this seems like the appropriate place to post. Others experiencing same issue: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/apcindexmismatch-igdkmd64sys/299b5adb-ff67-445a-8931-25fad19df8b1?auth=1 APC_INDEX_MISMATCH igdkmd64.sys - Microsoft Community and my posting https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/apcindexmismatch-error/27b02061-7f8d-4d84-aa78-715173e583e4 APC_INDEX_MISMATCH ERROR - Microsoft Community

I am getting reports of other users now experiencing the same issue on other systems.

Environment: Either Windows 10 1703 or 1709.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

It appears to happen once the screens go to sleep and you move the mouse or keyboard to wake the screen back up.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%):XXXXXX

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Asus Q270M-CSM MB.

i7-7700 CPU

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[idata]

NVGoldendog: I just wanted to check if the last information posted on the thread was useful for you and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[LEPST2]

I tried the system outside the chassis and same problem occurs. BSOD with turn monitors off after xx minutes enabled. With disabled, no BSOD.

[idata]

NVGoldendog: We are sorry to hear the issue persists. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Any questions, please let me know. Regards,Alberto R

[ADaum]

Hi,

I'm not the original poster but i have an almost identical issue, so i thought i'd add my info here.

I have an Intel HD 630 (intel i5-7300HQ) on a MSI laptop (GL62M 7RDX), and it works perfectly with the version 22.20.16.4708 of the driver.

Today i tried to update the driver (to fix an issue with my TV), to the version available on the "Driver and Support Assistant" : x.x.x.4901

On the built in monitor alone everything seemed to work fine, but as soon as i plug a second display with the HDMI cable (connected to either a Samsung TV or a Benq monitor), i get the BSOD (APC_INDEX_MISMATCH igdkmd64.sys). If i leave the HDMI cable pluged it doesn't boot, if i unplug it, it works fine.

So i used a system restore to get back to the earlier version, it worked. I then tried the version available on the MSI website : 22.20.16.4836 (https://www.msi.com/Laptop/support/GL62M-7RDX.html# down-driver Support For GL62M 7RDX | Laptops - The best gaming laptop provider | MSI Global ). Same problem, everything works but BSOD the exact second i plug another display with an HDMI cable.https://www.msi.com/Laptop/support/GL62M-7RDX.html# down-driver

So far it's 100% reproducible, i couldn't try with a DisplayPort i don't have any cable nor display that support it.

Hope this helps, if you have more questions i'll be glad to answer but i don't really need further assistance, as i said if i keep the previous versions of the driver i have no issue.

[idata]

NVGoldendog: I just received an update on this matter, this is a new driver that has not been officially released yet by Intel, but it is included as part of Windows 10 Inside Ring, taken from a super-user suggestion here:

/thread/122281 https://communities.intel.com/thread/122281

Version 23.20.16.4933 available here:

http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2018/02/3aeb69b8-ed7f-42f1-827c-8f5fe19c6750_26ac6f4a77123c1e904ea5635054f98d5e0e62b8.cab http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2018/02/3aeb69b8-ed7f-42f1-827c-8f5fe19c6750_26ac6f4a77123c1e904ea5635054f98d5e0e62b8.cab

Any questions, please let me know. Regards,Alberto R

[idata]

NVGoldendog: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[LEPST2]

Alberto, I am really happy to report that the drivers you have me use seem to have resolved the problem. I am now able to have the screens go to sleep without a BSOD. Hopefully they become released as production drivers by Intel/Microsoft and this problem get's resolved for others as well.

Lyle Epstein

Kortek Solution

Intel Technology Provider - Gold

[idata]

Perfect, excellent. Thank you very much for letting us know those results, we are glad to hear the problem got fixed and there is no BSOD showing anymore.

Any other inquiry, do not hesitate in contact us again. Regards,Alberto R

[PMuch]

Hey, I just want to let you know that I experienced the same problem on Intel HD 620 (Thinkpad E560) running on Windows. It's funny because it occurs only when using HDMI cable, on VGA it was working flawlessly. I've installed a driver from this topic and now it's working great. Thank you!

Please include this path in regular driver (I am on fresh windows 10 with the newest official drivers).

Maybe it's worth mentioning that I am using an external monitor as my main display.

Best wishes,

Paweł

[MRond1]

Hi,

Just want to let you know that I have the same exact problem. It started 2-3 weeks ago and I also installed the Intel driver from Asus website (23.20.16.4849) and after 2 days it did the BSOD again. Hope we can find a solution.

Thanks

[idata]

Hi Silvercreek: If you need further assistance on this matter, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

/community/tech https://communities.intel.com/community/tech Let me apologize for any inconvenience. Regards,Alberto R

[MAlbe4]

I have this same problem! Really frustrating - so much so I got an old graphics card and put it in my new machine. I then disabled the driver and NO MORE BSOD! Note: just using the new card (via BIOS) was not enough - the machine still crashed - I had to disable the Intel Graphics 630. Not a great solution I know but I was tired of having BSOD all the time. I'm going to continue following this as I would like to use the built in card with the display ports but until I see a solution I guess I'm back to the old card.

One other thing - I was able to reproduce it at will by doing the following:

1. Reboot

2. Open Chrome

3. Go to Amazon Videos

4. Open a series show (like GOT)

5. hover the mouse over a play button on one of the episodes of the series - at this point the machine would either BSOD or just shut down.