Intel HD Graphic 520 not working with 2560*1440 external monitor resolution

[zaga69]

Hi all,

my laptop (Surface Book) has a Intel (R) HD Graphics 520 ... I bought a external monitor which has a 2560*1440 resolution,

Despite the HD Graphics 520 has several modes with higher resolution like 2560*1600, it does not work...the eternal monitor only is allowed to use 1920*1080

I have another laptop (HP), and it has Intel (R) HD Graphics 620... In this one, the external monitor is allowed to display the scree with 2560*1440 despite the higher resolution of the Intel (R) HD Graphics is 1920*1080

Any idea?

Many thanks in advance!

@HDGraphics520 

[Sebastian_M_Intel · Accepted solution]

Hello zaga69, 

Thank you for posting on the Intel® communities.   

Please be aware that the Intel® HD Graphics 520 can support up to 4096x2304@24Hz via HDMI and 4096x2304@60Hz via DisplayPort (DP). Meaning that as long as bandwidth and system configuration allow it, the GPU will display any resolution equal or lower than the Max Resolution supported by the processor. As you already checked with another PC, the graphics card and driver can give this resolution; the problem in this case then seems to be the limitations in your specific system and you may need to consult the system manufacturer to check the specifications.  

So we can better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:   

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".    
• Click on the menu where it says "Summary" to change to "Detailed View".    
• To save your scan, click on "Next", then "Save".    
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).   

2. Provide the Report for Intel® Graphics Drivers, follow this link.  

3. You would like to set 2560x1440, what is the refresh rate? 

4. For the connection, provide: 

• Brand and model of the monitor. 
• What cables and ports are you using? I.e. HDMI 2.0, DP 1.4, etc.  
• Are you using an adapter or converter from your system to the monitor? If yes, please provide the brand and model.  

Regards, 

Sebastian M  

Intel Customer Support Technician

[albertoalgarra]

Hi all,

my laptop (Lenovo x260) has a Intel (R) HD Graphics 520 ... I bought a external monitor which has a 2560*1440 resolution (AOC Q3279WG5B),

Despite the HD Graphics 520 has several modes with higher resolution like 2560*1600, it does not work...the eternal monitor only is allowed to use 1920*1080

Could you help me too?

Many thanks in advance!

Attached my summary from SSU software.

[Kingston1]

Good day, 

my laptop also has same issue. please advise me to sort this issue.

1.Please find the attachment

3. You would like to set 2560x1440, what is the refresh rate? 

*** yes

4. For the connection, provide: 

• Brand and model of the monitor. 
• ***Dell  S2722QC
• What cables and ports are you using? I.e. HDMI 2.0, DP 1.4, etc.  
• *** am using HDMI port
• Are you using an adapter or converter from your system to the monitor? If yes, please provide the brand and model.  
• *** NO
•  

Many thanks in advance

Best Regards

Kingston S

[Rithu]

I hope this email finds you well.

I am writing to seek assistance regarding an issue I am experiencing with my external monitor and laptop. My laptop is a Lenovo model 20K5S1G20W, which is equipped with an Intel (R) HD Graphics 520. I recently purchased an external monitor (LG Ultragare Model No. 27GR750) that supports a resolution of 2560x1440.

Despite the Intel HD Graphics 520 specifications indicating support for this resolution, my external monitor only allows a maximum resolution of 1336x768 when connected to my laptop. I have ensured that my laptop is connected to the monitor using an HDMI 2.0 cable and updated my graphics drivers to the latest version.

I have also attempted to manually set the resolution through the Intel Graphics Command Center and Windows Display Settings, but the higher resolution is still unavailable. I am including a summary from the Intel System Support Utility (SSU) software as an attachment for your reference.

Could you please assist me in resolving this issue so that I can utilize the full-resolution capability of my external monitor?

Your support in this matter would be greatly appreciated.

Thank you for your time and assistance.

Best regards,

Rithesh L

[albertoalgarra]

Check the HDMI cable’s version. In my case, I change my cable and the problem disappeared.

Are you sure the HDMI has the correct version?

[Sebastian_M_Intel]

Hello zaga69,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician

[zaga69]

Hi,

finally the problem was solved following your instructions,

Being precise, the root cause of the issue was the cable that I was using to convert the HDMI to Mini DisplayPort,

I bought now the right one,

Thanks

[Sebastian_M_Intel]

Hello zaga69,   

Thank you for your update. 

I am glad to hear that your system is now working, based on that, we will close this inquiry. 

If you need further help, please submit a new thread and we will gladly assist you.  

Regards,   

Sebastian M  

Intel Customer Support Technician

[SergioRdz]

Hello.

I have the exact same problem, trying to connect to an LG monitor that supports 2560x1080 @75Hz: Resolution does not appear among options, and I get a "mode not supported" message if I try to add it manually.

Graphics card is an HD520, in an HP ProBook.

(I am including SSU report in attachment)

I can see zaga69's issue was solved by changing the cable... but the cable I am using is working fine on another computer (and same LG monitor, of course).

Any thoughts?   Many thanks in advance,

-Sergio 

[LioV]

Bonjour,

J'ai une question pour vous s'il vous plaît. Mon fils a un pc portable ACER (fichier Intel SSU ci-joint).

Je souhaite lui offrir un 2ème écran, mais je n'arrive pas à savoir si sa carte graphique est capable de supporter la résolution et le taux de rafraîchissement de ce futur écran. Il s'agit soit d'un :

- ASUS PA248QV, ratio d'aspect 16:10, résolution : 1920x1200, taux de rafraîchissement (max) : 75Hz

- DELL P2423, ratio d'aspect 16:10, résolution : WUXGA 1920 x 1200 à 60 Hz

Son PC n'ayant pas de port Display Port (DP), il utilisera le port HDMI.

Comment être sûr que la résolution 1920x1200 @75Hz fonctionnera bien ?

D'avance merci pour votre réponse

Sincères salutations

Traduction en anglais / English translation :

Hello

I have a question for you, please. My son has an ACER laptop (Intel SSU file attached).

I want to offer it a 2nd screen, but I can not know if its graphics card is able to support the resolution and refresh rate of this future screen. It is either a:

- ASUS PA248QV, aspect ratio 16:10, resolution: 1920x1200, refresh rate (max): 75Hz

- DELL P2423, aspect ratio 16:10, resolution: WUXGA 1920 x 1200 at 60 Hz

His PC does not have a Display Port (DP), so he will use the HDMI port.

How can I be sure that the 1920x1200 resolution @75Hz will work well?

Thank you in advance for your answer

Best regards