Intel HD Graphics 4600 black screen after re-installing Win 10

[Catalin96]

Hello,

I encounter some difficulties with my Asus laptop after I’ve re-installed the Win 10 Pro.
Basically, when I turn on the laptop, it loading the Bios and after that, the display turns black.
I've been with the laptop at a service center and they didn’t found any hardware problem.

This are the specs of my laptop:
Windows 10 Pro 64 bit, ver. 1909

Intel HD Graphics 4600 & Nvidia GTX 850M

Intel(R) Core(TM) i7-4710HQ CPU @ 2.50Ghz

8GB of RAMs and Samsung 850EVO of 500GB

And the things I've tried:
• re-installing the windows and graphics drivers

[Maria_R_Intel]

Hello Catalin96,

Thank you for posting on the Intel* Community.

Please, provide us with the  below information:

• Could you please confirm if this happens before signing in to Windows* 10?
• What is the model number of the laptop?
• Does this issue happen if you connect an external monitor to the laptop?
• What is the driver version you have installed?

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello Catalin96,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello Catalin96,

We have not heard back from you, so we will close this thread. If you need further assistance, please create a new thread.

Best regards, 

Maria R.  

Intel Customer Support Technician