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Intel HD Graphics 530 causes permanent black screen on startup?

Magere
Beginner
1,160 Views

Recently my laptop has been having a problem where after I turn it on it shows the logo and then a permanent black screen without moving on to the login screen. The only solution I have been able to find is to start it in safe mode and uninstall the Intel driver which will temporarily work but then Windows 10 will auto-update and reinstall the driver which means the next time I turn it on I have to do this entire process again.

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5 Replies
Bastler-42
Beginner
1,143 Views

Hi.

 

I had much the same problem, try this:

community.intel.com/t5/Graphics/Black-screen-with-Intel-Graphics-Driver-15-40-on-Windows-10/m-p/1246978#M93453

 

Regards.

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Magere
Beginner
1,127 Views

I tried your solution and unfortunately I still have the same problem. Thanks for the attempt though.

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David_G_Intel
Moderator
1,111 Views

Hello Magere


Thank you for posting on the Intel️® communities. To investigate, please share the Intel® System Support Utility (Intel® SSU) results:


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
1,097 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  

  

Best regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
1,072 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician


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