Intel HD Graphics 530 driver crashing

[ICust31]

Hello,

I got a new Asus Windows 10 64-bit laptop that has both Intel HD graphics 530 and nVidia GeForce GTX 960m dedicated graphics. When browsing the web, especially while using Google Images, my computer freezes up for a second, unfreezes, and I get a notifcation saying the Intel HD graphics driver crashed and recovered itself. This happens multiple times per day and there are no driver updates yet from the Asus website as this is a new model of laptop.

I've also had a couple of blue screens due to "VIDEO_SCHEDULER_INTERNAL_ERROR" that I believe is related, as it freezes up while browsing the web much like the driver crashes, but then it goes to a black screen for a couple of seconds and then the blue screen.

[CCris2]

I think we are all using 4444 drivers already ... I still got same problems reported in 4380 driver

[LJame4]

Hi Intel,

Ronin is exactly right. I am pretty sure all the victims are using the latest 4444 drivers. Put yourself in the victims' shoes. When you have problems like display flickering and blank screen happening at random, it renders your computer un-usable. Not only am I using the latest 4444 drivers, I am checking for new drivers almost everyday. I am sure the other victims are doing the same thing unless they have switched to a new PC. I hope Intel will resolve this problem soon. This thread was started last year. Almost half a year has passed and fundamental problems like these are still unresolved. I regret to say, the next time I see the label "Intel Inside", images of poor engineering and bad product experience will be conjured in my mind.

By the way, can you tell me how to receive notification of new driver release?

[CCris2]

Well, I don't have flickering or blank screen problems but i have mainboard from Asrock.

My problem is described here: on last page.

You can test it and see if this happens to you too.

[CCris2]

Hi Jeep_TJ ,

You have installed Nvidia drivers and all the newest drivers for your laptop from msi webpage ?

[BChig]

I have the latest drivers installed (and have tried previously suggested ones) and still no luck. Got a brand new PC and can't use a second screen!

How has this not been resolved yet, come on Intel!!

[CUllr]

Hello,

I think I have the same issue. In my case, I have an i7-6700K on an Asus Z170-DELUXE (same behavior with both BIOS 1702 and 1801), with 32 GiB of Corsair DDR4-3200. OS is Windows 10 x64, display driver is what the Intel driver finder tells me to use.

When I connect my monitor to the onboard DisplayPort, the system usually locks solid after no more than an hour; not even the reset button works then. Using the HDMI port, sometimes I get the "driver has recovered" message, sometimes it freezes but the reset button still works.

It happens regardless of memory frequency (both at 3200 and the default 2133) and at a range of memory voltages (1.2, 1.35, and 1.5 that the mainboard for some reason decided to use one time). Memory test finds nothing; and I reinstalled the OS already, also with no effect.

I noticed that there is always an incompletely drawn window on the screen in the frozen state (only title bar and borders, one time it was just the background and border of an otherwise blank tooltip), so I used a test program that creates many windows very quickly; with this, it does not take more than a few minutes to reproduce if there is also some disk activity. I found that compiling Boost is a very good way to force the issue to appear. (To exclude the hard drive as a possible cause, I replaced the SATA SSD with an NVMe one, without success, of course).

With an old nVidia card I had in the drawer, the system is rock solid, of course.

--

Christian

[BChig]

Indeed, I've tried every suggested fix I can find on the web without luck. It's extremely frustrating that after so long this is still an ongoing issue. The added problem is that my PC came with Windows 10 pre-installed so I can't even roll back to a more stable environment!

[CUllr]

With the beta driver (4444), it looks like my problem is fixed.

[BChig]

The final reply from Intel - no help whatsoever!

"You have already the latest Intel graphics driver installed. My next suggestion is this: on the keyboard let's press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, restart the computer. Once the computer has been restarted, run the Microsoft Windows 10 updates in order to install the latest driver from Microsoft and then test the external monitor again. If the same issue occurs we can confirm it is not the Intel graphics driver that is causing the problem. So I will suggest asking the manufacturer of your computer for their troubleshooting steps such as BIOS update or any other. Please let me know your findings."

In other words, not our fault, go away.

[BChig]

Edit, the last part of the above update was my addition, not what Intel sent!

[CCris2]

Hi Losi1976

What is the configuration of your PC or is it a laptop ?

[BChig]

Hi, it's an all in one pc. I've just spoken to Asus support who suspect it's the monitor itself. I'll test with another and feed back.

[Amy_C_Intel]

Hello, All:

Thank you for your feedback.

Losi1976, keep us posted.

Regards,

Amy.

[BChig]

I can confirm that purchasing a new monitor (Iiyama X2783HSU) has resolved the flickering issue.

[CCris2]

So ... it's not driver issue ? I hope everyone see this and next time test on another monitor.

[BChig]

In this case it's the monitor however the same monitor that doesn't work in this instance works with other laptops and PC's so there's obviously an issue in addition to the hardware..

[CCris2]

You know also that the igpu is not directly connected to your monitor and it is a controller that is on the mainboard. So you can blame drivers or igpu but in fact is the mainboard problem (maybe a design, or a component on mainboard fault).

[LJame4]

It has to be a driver problem. If I switch to "Microsoft basic adaptor", the flickering problem disappears. If I use Intel drivers, the flickering problem returns. How can it not be driver problem when one driver is ok and the other is not? Furthermore, it is not just 1 hardware that is not working. Several forummers with different PCs/laptops face problems. The one common thing they share is they are using something with "Intel Inside". The evidence seems to point to "Intel Inside" being the problem. Keenly waiting for the latest driver release to solve my "Intel Inside" problem.

[CCris2]

After you uninstall Intel Driver use this utility: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html Display Driver Uninstaller Download version 15.7.5.5

Select Intel at Graphic Driver.

Then click on Clean and DO NOT Restart.

That will remove any leftovers from the old driver.

And then Set Automatic Installation Driver to default. And after that restart.

Then reinstall the latest driver 4444.

[BJone18]

I finally found a fix for my Windows 10 display flashing problem (i5 skylake 530 iGPU) and want to get this info out there.

Tried a lot of things including throwing a pinch of pepper over my left shoulder, nothing worked...

BIOS, Disable all C-state support options (on chip Power Saving). No more flashing display drop out for me!

Gigabyte Z170XP-SLI motherboard, i5 6500 CPU (Gen6 Skylake) using onchip Intel graphic 530 iGPU.

At last, TFFT!

[LJame4]

What is the side effect of disabling C-state support? I did some reading. It seems power consumption will go up. Besides this, any other side effects?