Intel® HD Graphics 610 드라이버가 실행되면 모니터 화면이 까맣게 변하면서 아무것도 나타나지 않습니다.

[User1586911429231648]

이틀전부터 모니터 화면이 검게 나오는데 원격접속을 하면 제대로 볼 수 있습니다. 인터넷 찾아보다가 안전모드로 들어가서 Intel® HD Graphics 610를 삭제하고(안전모드로 들어가면 모니터가 정상적으로 나옵니다) 정상모드로 부팅하면 2-3분정도 화면이 나오다가 다시 화면이 검게 변합니다(intel HD graphics 재설치이후 화면이 out되는 것 같습니다.) 실제로 다시 원격 접속해서 확인해보면 Intel® HD Graphics 610가 다시 설치되어 있고요.....

어떻게 해결을 해야할까요? Intel Driver & Support Assistant 앱 설치해서 드라이버 upgrade도 모두 진행했는데도 효과가 없습니다.

[n_scott_pearson]

Is this a laptop? If so -- and especially if the laptop has dual graphics -- you should NOT be using Intel Driver and Support Assistant. Secondly, if it is a laptop, you should ONLY be using driver releases downloaded from the laptop vendor's site. You should NOT load drivers from the Intel site unless your laptop vendor specifically tells you that it is ok to do so.

...S

[User1586911429231648]

Hello,

Thank you for your suggestion.

My computer is not laptop but desktop. And can you let me know how to choose Not load Intel driver?

If I delete it, it automatically reinstalled and the screen gone.

Best,

[n_scott_pearson]

For the driver update issue, consult this article: How to Disable Automatic Driver Downloads on Windows 10.

In order for Intel Customer Support to look into your issue, please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.

...S

[User1586911429231648]

Thank you so much for your kind answer.

I've reported  to Intel Customer Support again on this issue.

Thank you~~

[AdrianM_Intel]

Hello User15869114292316486061,

Were you able to check the previous post? 

Also, please generate the following report:

DXDIAG 

• Go to Start > Run or Windows Key + R. 
• On the Run prompt, type "dxdiag" then click OK. 
• On the DirectX Diagnostic Tool window, click on Save All Information. 
• Browse to a folder, type in a filename then click Save. 

Regards,

Adrian M.

Intel Customer Support Technician

[User1586911429231648]

Sorry for the delayed response.

I'm adding the results of diagnosis.

Best,

[AdrianM_Intel]

Hello User15869114292316486061,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Regards,

Adrian M.

Intel Customer Support Technician

[User1586911429231648]

Sorry for the delayed response.

I'm adding the results of diagnosis.

Best,

[AdrianM_Intel]

Hello User15869114292316486061,

Thank you for your response.

We found out that there is an internal case in order to avoid duplicate cases and effort we will continue the assistance on the internal case.

Regards,

Adrian M.

Intel Customer Support Technician