Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
2,472 Views

Intel HD Graphics 630 and BSOD with igdkmd64.sys on wake with dual monitors

I have a Dell OptiPlex 7050 with I5-7050. For about 1 month been getting BSOD (stop code APC Index Mismatch, igdkmd64.sys). I updated from Windows 10 Pro 64 version 1703 to version 1709 and it did not resolve the problem. Dell has driver version 22.20.12.4836 and no other version available. Dell support says to wipe out HD and reinstall Windows 10. The PC is only 6 months old.

I have dual monitors connected by HDMI. If I set screen saver or monitor sleep for 2 min, the problem does not appear. When I hit windows L and allow the monitor to go into sleep state, the BSOD appears on wake. Every morning when the PC is waken, BSOD appears.

Are there any better solution than reloading the OS? I have seen some post say it is a driver issue.

Tags (1)
0 Kudos
9 Replies
Highlighted
Beginner
101 Views

The process should have read I5-7500.

Do I download the Win64_15.65.4.4944.zip and update the driver on the PC?

0 Kudos
Highlighted
Honored Contributor II
101 Views

Yes, try the new driver.

According to the issue has been fixed.

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)

0 Kudos
Highlighted
Beginner
101 Views

I downloaded Win64_15.65.4.4944.zip and unzipped into a folder. When I go through the update driver process it shows only the 22.20.12.4836 driver and not a new one for this graphics. Is there not a driver 22.20.12.4944 driver or one new available.

I am seeing the same BSOD as others. I was hoping a new driver was available.

0 Kudos
Highlighted
Beginner
101 Views

Does anyone know where I can get an updated driver for Intel HD Graphics 630? This chip does not use the same driver as other systems. Driver version 22.20.16.4836 is causing BSOD on wake with dual monitors.

0 Kudos
Highlighted
Super User Retired Employee
101 Views

Here's the latest package release: https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr... Download Intel® Graphics Driver for Windows* [15.65].

...S

0 Kudos
Highlighted
Beginner
101 Views

The only driver found in this release is 22.20.16.4836. The PC already has this one loaded.

0 Kudos
Highlighted
Beginner
101 Views

Does anyone have any suggestions on solving this problem?

0 Kudos
Highlighted
Honored Contributor II
101 Views

Once again: download https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip

Follow the aforementioned step-by-step tutorial at WindowsCentral

0 Kudos
Highlighted
Beginner
101 Views

Thank you Stefan3D!! Once I followed the tutorial, step-by-step, I was able to install the new driver. Issue is now resolved.

0 Kudos