I have recently updated an ASUS TP500LN to windows 10 and have installed all new drivers yet the laptop crashes/ turns off after a minute or so after being booted. I have reinstalled windows 4 times and tried 4 different versions of the graphics drivers (Version 184.108.40.20663, Version 220.127.116.1174, Version 18.104.22.168.4256) with all the same results. Once I disable the driver the laptop works fine. I have looked on the manufacturers website with no luck finding drivers for the laptop.
- Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
- System Manufacturer: ASUSTeK COMPUTER INC.
- System Model: TP500LN
- BIOS: TP500LN.203 (type: UEFI)
- Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
- Memory: 12288MB RAM
Intel HD Graphics Report
Graphics Bug Report
Image of issue
Try "other versions" listed at bottom left.
Since you have a laptop with NVIDIA Optimus technology, try different GeForce drivers as well. You are using an outdated one at the moment.
I have tested a few more intel hd graphics versions and updated my Nvidia graphics drivers, I have also tried updating my bios but haven't been able to yet. But the problem still persists I am open to suggestions and will keep trying different things in the meantime.
Hi Alberto R,
I tried updating the BIOS but the BIOS version was for a TP500LNG and mine is a TP500LN so it didn't work, and the other version for my laptop was the same so I already have the most recent. After that I kept looking around and found a forum thread that said to run the drivers for compatibility on previous versions of windows so I ran it on compatibility for windows 8 and worked for a bit longer before crashing. I then tried again later and the laptop ran for a solid 30mins (on a game) and didn't crash. A couple of hours later I try again and the laptop crashes a few minutes after boot so I disable the drivers and works again for a couple of hours before crashing. So now I think it may not be the drivers but a power issue. So I will keep trying new things and try to diagnose it and fix it. In the meantime feel free to suggest anything.
I have tried it on high performance mode with no luck. I will try on the ASUS or Microsoft support and hopefully I find a fix. If you guys wish to close this case its fine with me, thankyou for all the help.