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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel® HD Graphics Poor Performance Causes Lags, Sloppy Video Playback And Blurry Texts

AMazz5
Beginner
‎03-28-2020 12:35 AM
710 Views

Hello, seems like anyone has a Intel device have to fight to don't let videogames jerks, I found many solution without fix the problem

I updated everything, I also followed your advice on "Intel® HD Graphics Poor Performance" nothing is going to change. My girlfriend is playning better than me with a computer 9 years more old than my one.

I was with a 2006 nvidia before you and I'm currently really regretting it. Hope you can help me. Let me know if you need details about my pc.

Thanks,

Andrea

 

 

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AlHill
Super User
‎03-28-2020 02:27 AM
560 Views

What is your processor model number?

What version of Windows 10? 1909?

What is the model number of your laptop or desktop/motherboard?

 

Doc

 

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AMazz5
Beginner
‎03-28-2020 01:34 PM
560 Views
In response to AlHill

Hello, Thanks to help me

 

intel(r) core(tm) i7-7500u cpu @ 2.70ghz

Motherboard CND7382J3K

operating system a 64 bit , processore based on x64

ram 12

Windows 10

 

 

 

 

 

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AlHill
Super User
‎03-28-2020 01:40 PM
560 Views

I do not recognize that motherboard.

What version of WIndows 10? Look in start, settings, system, about.

 

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

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AMazz5
Beginner
‎03-28-2020 01:57 PM
560 Views
In response to AlHill

I have Windows 10 home

I followed your instruction and in Attached there is my datas.

Thanks

In response to AlHill
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AlHill
Super User
‎03-28-2020 02:07 PM
560 Views

You have an HP laptop with intel and amd graphics. You need to use both the latest driver for intel and amd as provided by the HP support site for your laptop.

 

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AMazz5
Beginner
‎03-28-2020 02:16 PM
560 Views

Before writing here I updated everything bro

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AlHill
Super User
‎03-28-2020 02:20 PM
560 Views

Then, contact HP for support of their laptop, bro. If you are using the drivers provided by HP, which they supposedly tested, the problem is with them.

Or you need to do a good cleaning and maintenace on you laptop.

 

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AMazz5
Beginner
‎03-28-2020 03:46 PM
560 Views

My computer work well, I have problems just and exclusively with videogames. Amazing for the rest.

I'm contacting hp cause "why not", but I'm pretty sure tehy will send me to speak with intel again, bro

thanks

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